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Rocky Mountain Estate Brokers Inc

Phone: (970) 454-1010 Fax: (970) 454-0505 View Additional Phone Numbers 24 Oak Ave, Eaton, CO 80615 http://www.whitleyauction.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rocky Mountain Estate Brokers Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rocky Mountain Estate Brokers Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 30, 2008 Business started: 01/01/1998 Business started locally: 01/01/1998 Business incorporated 01/01/1998 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Real Estate-Colorado
1560 Broadway Ste 295, Denver CO 80202
http://www.dora.state.co.us/real-estate/index.htm
Phone Number: (303) 894-2166

Type of Entity

Corporation

Business Management
Mr. David Whitley, CEO
Contact Information
Principal: Mr. David Whitley, CEO
Business Category

Auctioneers Real Estate Services


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    24 Oak Ave

    Eaton, CO 80615 (970) 454-1010 (970) 224-2050 (303) 661-0202

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The name of our business is ***** ****** Co. My wife is court appointed conservator for a Ms xxxx, we are selling her assets to raise funds for her care. One year ago this business cleaned out a storage locker belonging to our client. They sold part of her belongings at an auction on Memorial Day 2013. After repeated requests for payment of the auction proceeds this office received payment and a report July 26, 2013. There were many items left to sell and apparently these items have been sold over the course of the last year. I spoke with ***** at this business many times over the last year and was reassured they would be selling the rest of the items "soon" and sending a check and a report. The last time I spoke with ***** I gave her a deadline of March 25. That deadline has passed and no check, no report.

Desired Settlement: Provide a report of items sold and payment of proceeds.

Consumer Response: ********** ********* ******* ********** ***** ***** ****** ***************************** ***** **** *** *** **** ** ***** ** ******** ********* ** ******* *** ******************


Dear BBB,
After 5 months my complaint against Rocky Mountain Estate Brokers has been resolved. They finally sold the remaining contents of my clients storage locker and sent a check for the proceeds.
It is important to note the storage locker was emptied March of 2013 so it took a year and 5 months to complete the job after originally being told it would take “a few months”.
But, my complaint I filed with the BBB  has been resolved.
Thank You
**** ****** ***** ****** **


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Rocky Mountain Estate Brokers Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)