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BBB Accredited Business since
Phone: (970) 461-4663 Fax: (970) 461-8891 2236 W 1st St, Loveland, CO 80537
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A BBB Accredited Business since
BBB has determined that Cross Roads Appliance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cross Roads Appliance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Eric Roser, Owner Ms. Elizabeth Roser, Co-Owner
Major Appliance Dealers Major Appliance Part Suppliers Oven Dealers Refrigerator and Freezer Repair Stores Major Appliance Repair Stores Dishwasher Repair Services Washer and Dryer Repair Stores
2236 W 1st St
Loveland, CO 80537 (970) 461-4663 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: During the month of November 2013, I had a 6.5 year old refrigerator which needed repair. I called Crossroads Appliance. The first day they came to my home, they did not diagnose the problem. The second time out, they diagnosed the problem and then ordered the part. My main concern is that it took the part 5 days to come in and we lost 80% of our food which was formerly in the fridge, but then stored in ice chests. They never offered any alternatives in getting the part sooner. I asked them why they did not order directly through ********* b/c they told me it would take 2 days to get the part in, or they could overnight for 25.00 S/H. The last option I wanted to do, but the repair people would have nothing to do with this option, which was troubling. In addition, the service man was not doing the work himself, he was ordering his wife around to complete the repairs. I am certain she is not a certified technician. I asked her this question, and she would not answer me. The part came after five days and I paid them $315.00 in total. I would say they were extremely rude, unprofessional, and unsympathetic to our predicament.
Desired Settlement: I am a savvy consumer and I would like to warn other consumers about this company. The owners of this company **** and *** are unobservant at diagnosing repair issues, slow, unprofessional, do not return calls when it is needed,and they are very inconsiderate.
To Whom It May Concern: