This business is not BBB accredited.
Phone: (970) 282-7220 Fax: (970) 416-6516 395 Delozier Dr Ste 120, Fort Collins, CO 80524
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mike Wetzbarger, President Ms. Kimber Doolittle, Office Manager
Air Conditioning Contractors & Systems Heating Contractors Heating Air Conditioning Air Duct Cleaning Furnace Sales and Repair Services
Service AreaLarimer, Weld and Boulder Counties
Alternate Business NamesAire Serv of Ft. Collins, LLC Custom Heating Inc
This business originally started as Custom Heating and Aire in 1996 and changed their name to Aire Serv Heating and Air Conditioning, LLC in 2010.
Products & Services
heat, a/c, air conditioning, heater, Fort Collins, heating, central air
Industry TipsHVAC Contractors : Hot & Cold Tips
THIS LOCATION IS NOT BBB ACCREDITED
395 Delozier Dr Ste 120
Fort Collins, CO 80524 (970) 282-7220 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 18 October 2013, I called Aire Serv Heating and Air Conditioning because my ******* my rental house (**** ****** ***** ** *******) furnace at would not stay on.Prior to calling Aire Serv Heating and Air Conditioning I followed the start up instructions that came with the furnace. The furnace started, flames could be seen from all four burners. After one hour I noticed that the house did not warm up. I went through the start up procedure again and flames could be seen from all four burners. This time I stayed to watch. After about 30 seconds the flames went out.The Aire Serv technician arrived and I told him the furnace would not stay on.The Aire Serv Technician went through the start up procedure for ******* furnace Model ** *** ***** with electronic ignition. The hot surface igniter went through three cycles and the furnace did not start.The Technician said the gas valve was bad and the hot surface igniter would not last long.The list price of the gas valve was $498.29.The list price of the hot surface igniter was $283.75.If I would sign up for a $159 service plan the price of the gas valve is reduced to $ 403.55 and the igniter to $241.27.Reluctantly I agreed to become a member.The technician went to the ******* supply house and picked up the gas valve and hot surface igniter.The technician installed the gas valve and igniter.When he tried to start the furnace the furnace would not start.Only then did he consider checking the position of the gas valve at the meter.Sure enough the gas valve at the meter was in the closed position.The technician opened the valve at the meter.The technician went through the start up procedure and the furnace started to burn gas.I asked him if he could put the old gas valve back on.He said no, because the carrier warehouse would not take it back.He called his office to see if the office manager would reduce the price of the gas valve.The office manager reduced the price to $360.02The final bill was $760.29 instead of a $69 service call.I believe that there was nothing wrong with the gas valve that came with the furnace.Because the technician erroneously assumed that the gas valve was bad, I think Aire Serv should have given me the gas valve and igniter at their cost.
Desired Settlement: Because the technician erroneously assumed that the gas valve was bad, I think Aire Serv should have given me the gas valve and igniter at their cost.Typical discount on heating parts is 40%.Assuming that parts are not returnable, I think that I should have been charged approximately $540.Not the $760 .29Aire Serv should have taken some liability for their mistake.Aire Serv can keep their two year membership.I will not call them again to service my heating equipment.