Are You the Business Owner of Aire Serv Heating and Air Conditioning LLC?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Aire Serv Heating and Air Conditioning LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Aire Serv Heating and Air Conditioning LLC include:
- Length of time business has been operating
Factors that raised the rating for Aire Serv Heating and Air Conditioning LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mike Wetzbarger, President Ms. Kimber Doolittle, Office Manager
Air Conditioning Companies Heating Contractors Heating Air Conditioning Suppliers Air Duct Cleaners Furnace Sales and Repair Services
Service AreaLarimer, Weld and Boulder Counties
Alternate Business NamesAire Serv of Ft. Collins, LLC Custom Heating Inc
This business started in 1996 under the name of Custom Heating.
Products & Services
heat, a/c, air conditioning, heater, Fort Collins, heating, central air
Industry TipsHVAC Contractors : Hot & Cold Tips
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: On 18 October 2013, I called Aire Serv Heating and Air Conditioning because my ******* my rental house (**** ****** ***** ** *******) furnace at would not stay on.Prior to calling Aire Serv Heating and Air Conditioning I followed the start up instructions that came with the furnace. The furnace started, flames could be seen from all four burners. After one hour I noticed that the house did not warm up. I went through the start up procedure again and flames could be seen from all four burners. This time I stayed to watch. After about 30 seconds the flames went out.The Aire Serv technician arrived and I told him the furnace would not stay on.The Aire Serv Technician went through the start up procedure for ******* furnace Model ** *** ***** with electronic ignition. The hot surface igniter went through three cycles and the furnace did not start.The Technician said the gas valve was bad and the hot surface igniter would not last long.The list price of the gas valve was $498.29.The list price of the hot surface igniter was $283.75.If I would sign up for a $159 service plan the price of the gas valve is reduced to $ 403.55 and the igniter to $241.27.Reluctantly I agreed to become a member.The technician went to the ******* supply house and picked up the gas valve and hot surface igniter.The technician installed the gas valve and igniter.When he tried to start the furnace the furnace would not start.Only then did he consider checking the position of the gas valve at the meter.Sure enough the gas valve at the meter was in the closed position.The technician opened the valve at the meter.The technician went through the start up procedure and the furnace started to burn gas.I asked him if he could put the old gas valve back on.He said no, because the carrier warehouse would not take it back.He called his office to see if the office manager would reduce the price of the gas valve.The office manager reduced the price to $360.02The final bill was $760.29 instead of a $69 service call.I believe that there was nothing wrong with the gas valve that came with the furnace.Because the technician erroneously assumed that the gas valve was bad, I think Aire Serv should have given me the gas valve and igniter at their cost.
Desired Settlement: Because the technician erroneously assumed that the gas valve was bad, I think Aire Serv should have given me the gas valve and igniter at their cost.Typical discount on heating parts is 40%.Assuming that parts are not returnable, I think that I should have been charged approximately $540.Not the $760 .29Aire Serv should have taken some liability for their mistake.Aire Serv can keep their two year membership.I will not call them again to service my heating equipment.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.