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BBB Accredited Business since
Phone: (970) 221-5300 Fax: (970) 493-5827 225 NW Frontage Rd, Fort Collins, CO 80524
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A BBB Accredited Business since
BBB has determined that Poudre Valley Co-Op Association Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Poudre Valley Co-Op Association Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Les Schnabel, General Manager Ms. Traci Yates, Office Manager
Agricultural Services Livestock Feeding Weed Control Service Propane Suppliers Hardware Stores Seed and Bulb Retailers Energy Conservation Stores Livestock Equipment & Supplies
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
225 NW Frontage Rd
Fort Collins, CO 80524 (970) 221-5300 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We have had multiple problems with taking our cars there. We have provided buisness for them for many years and they have recently performed very very poorly when we take our cars there. Recently they have compromised a part on our car that could put us at risk of getting into an accident possibly costing a life. There have been other problems as well and other people have had problems but they have refused to clean up their act. If they have compromised any other people's vehicles they should no longer be in business if they are not going to provide professional accountable services potentially harming cars and putting other people at risk.
Desired Settlement: We would appreciate it if they could either provide a refund for the services they have recently provided or let us take the car to an auto shop of our choosing and have them pay for the services to be done correctly.
THE customer has brought into our shop many vehicles for repair. We are not sure which vehicle this is, we did install a clutch in a pickup. Order some new tires for a pickup. Replaced a fuel pump in a car, later called in to say there was damaged to either a switch or a tail light . We offered to fix the problem, customer was in this week getting other repairs done , ask if any concerns with car, customer telling us car is no longer in use . We are more then willing to solve any issues the customer has.