Consumers Say Free Trials from Auction Agency are Anything But Free
Unwanted Memberships and Unauthorized Charges Among Common Complaints to BBB
Austin, TX – July 28, 2010 – BBB has issued an F rating to Auction Agency, an Austin-based company which lists foreclosed homes and automobiles for sale on the Internet. Consumer complaints received by BBB allege Auction Agency represented their service as a free trial, then later assessed charges for unrequested services. Additionally, several disputes allege dissatisfaction with the company’s services.
In May 2010, BBB contacted Auction Agency to request responses to multiple unanswered consumer complaints and to address the underlying causes of these disputes. Despite assurances that responses would be forthcoming, BBB has received no correspondence from the company as of July 21, 2010.
Christian Hunter, owner of Auction Agency, runs several other companies including HomeCentrix LLC which provides foreclosure services and information via foreclosureagency.com, myforeclosurefinance.com, nationalreponetwork.com and publicloanconnect.com. Consumers frequently name these services in complaints to BBB as memberships they allegedly did not sign up for. For more details, visit Auction Agency’s BBB Business Review here.
Additionally, Hunter is CEO of the holding company Second Meta LLC and debt settlement company State Pay, co-Manager of Attention Ventures LLC and owner of My Town Media LLC. My Town Media attracted recent media attention for suddenly ceasing operations and failing to pay employee wages.
Clarify Details for Free Trial Offers:
· Verify when the free trial starts and ends.
· Read terms and conditions carefully for any hidden information that may not be communicated directly.
· Find out if accepting a product at the end of the free trial automatically transfers to a renewing plan.