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Better Business Bureau
CARFAX Buyback Guarantee Terms & Conditions for Consumers CARFAX Buyback Guarantee claims (each a "Claim") may be submitted per, and are subject to, the following Terms and Conditions. CARFAX agrees to pay to the holder of a CARFAXÂ® Vehicle History Report (the "Report") making a Claim (the "Claimant") the Claimant's purchase price of the vehicle to which the Report relates (the "Vehicle") up to 10% over the Kelley Blue Book value (see terms 8 and 9 for details)- if: The Report was provided by CARFAX on or after March 1, 2004. The Report states that the Vehicle has a title history with no Branded Titles showing, but a Branded Title actually exists. A "Branded Title" is a passenger motor vehicle ownership or registration document issued by any of the 50 states of the U.S. (or the District of Columbia) or a passenger motor vehicle registration document issued by any province of Canada which was issued with words or symbols signifying that the vehicle was: junked or salvaged; dismantled, rebuilt or reconstructed; flood damaged; fire damaged; hail damaged; bought back by its manufacturer ("Lemon Law" vehicle); odometer exceeds mechanical limits; odometer was not actual mileage; declared a total loss (Canada only); or which was issued with any other symbol or word signifying a similar Brand. Specifically excluded from the definition of "Branded Title" for the purposes of this Guarantee are: titles originally issued without a Brand but later stamped with a Brand without being reissued; salvage titles issued due to theft; damage disclosure documents; Branded Titles issued in error and later corrected; and passenger motor vehicle registration documents issued by the province of Alberta. The following additional terms and conditions apply to the Buyback Guarantee: The Claimant must have registered for the Buyback Guarantee within ninety (90) days of purchasing the Vehicle. Registration may be made online at www.carfax.com. Registrations can also be made by mail by sending name, address, telephone number, email address, the VIN of the guaranteed Vehicle and the purchase price to: Consumer Affairs Department, CARFAX Buyback Guarantee, 10304 Eaton Place, Suite 500, Fairfax, VA 22030, USA. The Claimant must own the Vehicle at the time the Claim is made. If a Vehicle is subject to a lien, the Claimant must agree to contact the lienholder, obtain a payoff amount and grant CARFAX or its agents possession of the Vehicle if the Claim is approved. If the remaining balance of the Claimant's loan is more than the Claimant's purchase price for the vehicle, the Claimant must pay off the difference. The Claimant must complete and submit to CARFAX an executed and notarized Affidavit Claim Form and provide a complete copy of the Report. The Report must have been run prior to the date the Vehicle was purchased by the Claimant. The Claimant must provide proof of ownership of the Vehicle in the form of the original bill of sale and (a) a current title issued to the Claimant by the motor vehicle agency of one of the 50 states of the U. S. or the District of Columbia or (b) a current registration issued to the Claimant from any of the Canadian provinces. The Claimant must provide a copy of the front and back of the Branded Title, or an acceptable alternative, certified by the issuing state/province authority. This document must have been issued at least 60 days prior to the date the Report was run. If, prior to purchasing the Vehicle, the Claimant knew, or should have known, of the existence of a Branded Title for the Vehicle, CARFAX reserves the right to reject the Claim. The Branded Title must have been issued by a motor vehicle agency from which CARFAX receives and loads data about Branded Titles in regular monthly transmissions. CARFAX will pay a maximum of the purchase price of the Vehicle excluding warranties, insurance and other additional purchases. This exclusion covers all aftermarket accessories, parts and services purchased, including those made at the time of the Vehicle's purchase. If the purchase price of the Vehicle defined in term 8 exceeds the retail Kelley Blue Book used vehicle value at the time of the sale, CARFAX will pay no more than ten percent (10%) over the Kelley Blue Book used vehicle retail value at the time of purchase. CARFAX will accept only one Claim per Vehicle Identification Number under the Buyback Guarantee, or any other CARFAX certification or guarantee program. Each household may submit only one Claim per calendar year. The Buyback Guarantee will apply only if the Vehicle is an automobile or light truck and was manufactured in model year 1981 or later. The Buyback Guarantee will expire one (1) year after the date of the first Report run by or for the Claimant or Claimant's transferor relating to the vehicle. Employees of CARFAX and its affiliated companies, and members of their families, are not eligible. CARFAX may, at any time and without prior notice, change the terms of the Buyback Guarantee, or discontinue the Buyback Guarantee. The Buyback Guarantee will be governed by the laws of, and Claimant consents to the exclusive jurisdiction of the courts of, the Commonwealth of Virginia, United States of America.