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Educational Consumer Tips

Protecting Your Auto Repair Investment

Author: Better Business Bureau
Published:
Category: Auto

11/27/12

Protecting Your Auto Repair Investment

What warranties and service contracts apply to vehicle repairs? 

Warranties

There is no "standard warranty" on repairs. Make sure you
understand what is covered under your warranty and get it in writing.

Be aware that warranties may be subject to limitations, including time,
mileage, deductibles, businesses authorized to perform warranty work or special
procedures required to obtain reimbursement.

Resolving a Dispute Regarding Billing, Quality of Repairs or Warranties


Document all transactions as well as your experiences with dates,
times, expenses, and the names of people you dealt with.

Service Contracts

Many vehicle dealers and others sell optional contracts - service
contracts - issued by vehicle manufacturers or independent companies. Not all
service contracts are the same; prices vary and usually are negotiable.

To help decide whether to purchase a service contract, consider:

Its cost.

The repairs to be covered.

Whether coverage overlaps coverage provided by any other warranty.

The deductible.

Where the repairs are to be performed.

Procedures required to file a claim, such as prior authorization for
specific repairs or meeting required vehicle maintenance schedules.

Whether repair costs are paid directly by the company to the repair
shop or whether you will have to pay first and get reimbursed.

The reputation of the service contract company.

To locate an auto repair shop check out www.bbb.org.

 
Information provided by the Wisconsin Department of Agriculture, Trade
and Consumer Protection.

http://datcp.wi.gov/Consumer/Top_Ten_Complaints/Auto_Repair/index.aspx