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Better Business Bureau ®
Start With Trust®
Wisconsin
Standard 20

Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fund raising practices, privacy policy violations and/or other issues.

Information Needed from Charity to Determine Compliance:

The charity provides evidence, such as copies of letters, that it has responded to complaints brought to its attention by the Alliance and/or a local BBB. This standard does not apply if there are no such complaints.

Application:

The Alliance reviews the material provided by the charity in response to complaints.

From time to time, the BBB Wise Giving Alliance and/or local Better Business Bureaus receive specific complaints about charities. To meet this standard, the charity should respond to all complaints brought to its attention by the Alliance and/or local BBB. The responses should identify what actions, if applicable, the charity is taking to address these concerns.

The following are examples of potential areas of complaint/allegation:

  • the charity did not follow through on expressed donor restrictions on the use of their gift.


  • the charity has failed to remove, as requested, addresses or phone numbers from its contact list(s).


  • the charity used excessive pressure in fund raising.


  • the charity has failed to follow its announced privacy policy about the use of personal information about the donor.


  • the charity made inaccurate claims of previous pledges made by individuals.