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BBB Business Review

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BBB Accredited Business since

HWD Acquisition, Inc.

Additional Locations

Phone: (800) 433-4873 575 S. Whelen Ave., Medford, WI 54451 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company manufactures aluminum clad/wood windows and patio doors in a variety of styles and types for both new construction and replacement applications.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that HWD Acquisition, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HWD Acquisition, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on HWD Acquisition, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 27, 1987 Business started: 12/01/1922 in WI Business started locally: 12/01/1922 Business under new ownership as of: 07/07/2014 Business incorporated 04/09/2009 in DE
Type of Entity


Business Management
Mr. Dominic Truniger, Vice President - Sales Mr. Stuart Brown, Director of Business Development & Customer Service Mr. John Schafer , Field Service Manager
Contact Information
Customer Contact: Mr. John Schafer , Field Service Manager
Principal: Mr. Dominic Truniger, Vice President - Sales
Business Category

Windows Manufacturers & Producers Wood Window and Door Manufacturing (NAICS: 321911)

Products & Services

HWD Acquisition, Inc. sells the following brand(s): Hurd Windows

HWD Acquisition, Inc. offers the following product(s): Superseal Vinyl Windows

Method(s) of Payment
Sales are through Hurd and Superseal dealers
Refund and Exchange Policy
Products are all made to order and not returnable
Alternate Business Names
Hurd Windows and Doors
Business Management

On December 12, 2008, Hurd Windows and Doors, Inc was acquired by Longroad Asset Management LLC of Connecticut. HWD Acquisition, LLC is a division of Longroad Asset Management, LLC. Pursuant to the terms of the acquistion, HWD Acquisition Inc did not agreee to assume Hurd Windows and Door's Inc obligations as it relates to Hurd Windows and Doors, Inc limited warranties. However, HWD Acquisition Inc has agreed to service certain Hurd Windows & Doors products purchased after January 1, 2007. For a complete list of serviceable products, please visit the company's website.

Customer Review Rating plus BBB Rating Summary

HWD Acquisition, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.