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Wisconsin

BBB Business Review

BBB Accredited Business since

HWD Acquisition, Inc.

Additional Locations

Phone: (800) 433-4873 575 S. Whelen Ave., Medford, WI 54451 View Additional Email Addresses http://www.hurd.com

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Description

This company manufactures aluminum clad/wood windows and patio doors in a variety of styles and types for both new construction and replacement applications.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that HWD Acquisition, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for HWD Acquisition, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

3 Customer Reviews on HWD Acquisition, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

top
BBB file opened: August 27, 1987 Business started: 12/01/1922 in WI Business started locally: 12/01/1922 Business incorporated: 04/09/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Dominic Truniger, President Mr. Stuart Brown, VP Customer Relations Mr. Michael C. Czerniak, Customer Service Manager Mr. Michael Hamilton, Vice President-Finance
Contact Information
Customer Contact: Mr. Michael C. Czerniak, Customer Service Manager
Principal: Mr. Dominic Truniger, President
Business Category

Windows Manufacturers & Producers Home Furnishing Merchant Wholesalers (NAICS: 423220)

Products & Services

HWD Acquisition, Inc. sells the following brand(s): Hurd Windows

HWD Acquisition, Inc. offers the following product(s): Superseal Vinyl Windows

Method(s) of Payment
Sales are through Hurd and Superseal dealers
Refund and Exchange Policy
Products are all made to order and not returnable
Alternate Business Names
Hurd Windows and Doors
Business Management

On December 12, 2008, Hurd Windows and Doors, Inc was acquired by Longroad Asset Management LLC of Connecticut. HWD Acquisition, LLC is a division of Longroad Asset Management, LLC. Pursuant to the terms of the acquistion, HWD Acquisition Inc did not agreee to assume Hurd Windows and Door's Inc obligations as it relates to Hurd Windows and Doors, Inc limited warranties. However, HWD Acquisition Inc has agreed to service certain Hurd Windows & Doors products purchased after January 1, 2007. For a complete list of serviceable products, please visit the company's website.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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