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BBB Business Review

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BBB Accredited Business since

Broken Windows, Inc.

Phone: (414) 281-3838 Fax: (414) 281-6996 View Additional Phone Numbers 3300 W Loomis Rd, Milwaukee, WI 53221 http://brokenwindowsinc.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers commercial and residential service, installation and repair for all the major window manufacturers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Broken Windows, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Broken Windows, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Broken Windows, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: September 27, 1994 Business started: 01/01/1991 in WI Business started locally: 01/01/1991 Business incorporated 05/13/1992 in WI
Type of Entity

Corporation

Business Management
Mr. Robert G. Thomas, President
Contact Information
Principal: Mr. Robert G. Thomas, President
Business Category

Windows - Installation & Service Storm Windows & Doors Windows Glass - Plate and Window Storm Windows & Doors - Repair Window Cleaning Windows - Repairing Screen Repair Other Personal and Household Goods Repair and Maintenance (NAICS: 811490)

Hours of Operation
M: 8:00 AM - 12:00 PM & 1:00 PM - 4:00 PM
T: 8:00 AM - 12:00 PM & 1:00 PM - 4:00 AM
W: 8:00 AM - 12:00 PM & 1:00 PM - 4:00 PM
Th: 8:00 AM - 12:00 PM & 1:00 PM - 4:00 PM
F: 8:00 AM - 12:00 PM & 1:00 PM - 4:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
H: Closed
Method(s) of Payment
check, cash, visa, master card
Refund and Exchange Policy
30 days with receipt on stock items. No return on special order's or glass
Service Area
The following Wisconsin Counties: Milwaukee, Waukesha, Racine, Kenosha, Washington, Ozaukee
Industry Tips
Contractor Certification (Dwelling)

Customer Review Rating plus BBB Rating Summary

Broken Windows, Inc. has received 4.7 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.