BBB Business Review

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This business is not BBB accredited.

Craftsmen Concrete A Division Of CJ Investment Inc

Additional Locations

Phone: (262) 723-4401 Fax: (262) 723-4409 View Additional Phone Numbers 920 E Centralia St, Elkhorn, WI 53121 http://www.craftsmenconcrete.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers concrete flat-work, driveways, patios, garages, home building and remodeling and commercial property services.


BBB Accreditation

On 11/16/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

As of March 31, 2016 this company's website advertising contains use of the BBB logo. This company is not currently a BBB Accredited Business. Our policies prohibit such a reference as it is a violation of trademark rights of the Council of Better Business Bureaus, Inc. The business' rating with the BBB will be affected until the advertising is changed. The company was sent a letter regarding this on March 2, 2016.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Craftsmen Concrete A Division Of CJ Investment Inc include:

  • 5 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Failure to have a required competency license
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Craftsmen Concrete A Division Of CJ Investment Inc include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Craftsmen Concrete A Division Of CJ Investment Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 27, 2004 Business started: 03/01/1995 in WI Business started locally: 03/01/1995 Business incorporated 11/24/1995 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave., Room 112, Madison WI 53703
http://www.dsps.wi.gov
Phone Number: (608) 266-2112
Fax Number: (608) 267-0644
dsps@wisconsin.gov
On 11/16/2015 BBB confirmed that the license from Wisconsin Department of Safety and Professional Services expired. On 11/16/2015 BBB confirmed that Craftsmen Concrete A Division Of CJ Investment Inc had not obtained a necessary license from Wisconsin Department of Safety and Professional Services.

Federal Motor Carrier Safety Administration
400 Seventh Street, SW, Washington DC 20590
http://www.fmcsa.dot.gov

Type of Entity

Corporation

Business Management
Ms. Cynthia Mullen, President Mr. James Mullen, Treasurer
Contact Information
Principal: Ms. Cynthia Mullen, President
Customer Contact: Mr. James Mullen, Treasurer
Business Category

Waterproofing Contractors Basement - Remodeling Remodeling Services Foundation Repair & House Leveling Concrete Contractors Swimming Pool Service & Repair Foundation Contractors Other Foundation, Structure, and Building Exterior Contractors (NAICS: 238190)

Method(s) of Payment
Cash, Checks, or Charge
Service Area
Southeastern Wisconsin from Lake Geneva and Elkhorn to Waukesha and Milwaukee.
Alternate Business Names
CJ Investments, Inc. Craftsmen Concrete
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.