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This business is not BBB accredited.


Phone: (888) 766-7577 Fax: (262) 877-8511 View Additional Phone Numbers PO Box 988, Twin Lakes, WI 53181 http://www.aphoneapp.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Cloud Based Business Phone Systems and Voice Services for Business. They also offer VoIP Telephone Lines for Corporate clients 2 Lines-100,000 Lines.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aphoneapp.com include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Aphoneapp.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 05, 2013 Business started: 04/01/1996 in WI Business started locally: 04/01/1996 Business incorporated 11/10/1998 in WI
Type of Entity


Business Management
Mr. John Galek, CEO
Contact Information
Principal: Mr. John Galek, CEO
Business Category

VOIP (Voice Over Internet Protocol) Sales & Service

Products & Services

Aphoneapp.com sells the following brand(s): Cisco, Norstar, Nortel Networks, Panasonic, Yealink

Aphoneapp.com offers the following product(s): Cloud Based Phone Systems, Enterprise phone systems, Key Telephone Systems, PBX Telephone Systems, PRI Services, SIP Trunking, T1 Services, VoIP Phone Service

Method(s) of Payment
Cash, Check, Credit Card, Leasing Services
Refund and Exchange Policy
Return Policy-Credit less 25% Restock Fee Once a product has been delivered. Exchange for Defective Equipment within 1 year warranty, does not cover misuse, abuse or act of god.  Exchange for Different device within 30 days.
Alternate Business Names
1st Alliance Communications 1st Alliance Communications, Inc. Aphoneapp.com
Industry Tips
VoIP (What is Voice Over Internet Protocol?)

Customer Review Rating plus BBB Rating Summary

Aphoneapp.com has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.