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This business is not BBB accredited.

Supple LLC

Phone: (866) 219-6371 Fax: (920) 967-8010 355 Byrd Ave, Neenah, WI 54956 View Additional Email Addresses http://www.buysupple.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers health beverages.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Supple LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 19
Total Closed Complaints 34

Additional Complaint Information

BBB has a pattern of complaints on file where consumers allege they were unaware that they would be auto-billed and shipped products until cancelled.

Consumers should be aware that the auto ship program will show up on their bill next to the product purchased and must be cancelled by phone, 14 days prior your next scheduled delivery date. The company will not refund on auto ships fees.

Consumers should also be aware that the 30 day money back guarantee will be refunded, minus processing and handling charges if cancelled within the first 30 days. Guarantees will not be refunded if calling after the initial 30 days.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Supple LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 06, 2008 Business started: 12/11/2001 in CO Business started locally: 12/11/2001
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Peter Apatow, Owner
Contact Information
Principal: Mr. Peter Apatow, Owner
Customer Contact: Ms. Heather Bevers, Report Analyst
Business Category

Vitamins & Food Supplements Food (Health) Supplement Stores (NAICS: 446191)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.