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BBB Accredited Business since

Pure Diesel Power, LLC

Phone: (715) 254-1833 Fax: (715) 898-1274 1803 W Veterans Pkwy, Marshfield, WI 54449 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers online retailing of diesel performance parts and accessories along with light duty truck repair and upgrades.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pure Diesel Power, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pure Diesel Power, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pure Diesel Power, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 18, 2007 Business started: 02/01/2006 in WI Business started locally: 02/01/2006 Business incorporated 09/15/2011 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Garrett A. Shields, President
Contact Information
Principal: Mr. Garrett A. Shields, President
Business Category

Truck Equipment & Parts Auto Service - Specialty Parts Auto Perform, Race & Sport Equipment Auto Parts & Supplies - New General Automotive Repair (NAICS: 811111)

Method(s) of Payment
AMEX, Mastercard, Visa, & Discover
Refund and Exchange Policy
Return Policy

Always call for an RMA number for all returns and cores.
**Charge-backs will be turned to collection. This does affect your credit rating**
We do not accept returns on the following:
Any non-standard item that is manufactured or modified to a specific customer's needs.Any Custom Painted item and Paint. (unless initially defective upon receipt)Exhaust systems, down pipes, or other exhaust component after it has been installed.Any electronic components or parts if they have been installed on the vehicle. (unless defective)Any emissions deleting/bypass piping hardware or software. This includes DPF & EGR delete kits.Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return.Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made.
you receive a damaged product, or it does not meet your expectations,
first, contact us here at Pure Diesel Power for instructions on how to
return the item to us.
will require that the product be in the original packaging, shipped
prepaid within 15 days and with a copy of the invoice for a refund or
Please check thoroughly that all components are what you ordered and look to be in working order the moment you receive them.
There will be absolutely NO returns on any electronics, sensors, or harnesses. We may be able to help get them replaced if they are DOA, but we cannot accept returned electronics otherwise.
HIGHLY recommend adding insurance for at least as much as the core
charge, along with requiring a signature or sending via trackable
shipping method.
Defective items -Any
warranty claims for defective merchandise that occur after 30 days from
the date of purchase must be handled between the customer and the
manufacturer. We will do our best to support you after the sale, but we
cannot accept returns on items that fail due to manufacturer defects.
Some items can be exchanged through us if they are DOA or fail within 30
days. To inquire about a certain product and its return policy, you may
call us at 715-254-1833 before purchase.

Unopened Items - We
will fully refund you for any unopened item (not listed below) for any
reason within 15 days of the original purchase date. Shipping is not
PAST 15 DAYS* No Returns on ANY item after 15 days after devilery date,
unless there are extenuating circumstances. We may at our discretion
refuse to authorize your return or charge a 25% restocking fee. We can
ONLY offer an in-store credit on returns accepted after 15 days.
Core Return Policy-
past 30 days only receive 50% credit and those received after 90 days
will receive NO core credit. Please call us before sending your core
back to ensure you have the correct shipping address and RMA number.

Return Policy on Specific Parts-
-Air to Water Intercooler Cores: All returned Air to water intercooler cores are subject to a 10% restocking fee. NO EXCEPTIONS!
-Injection Lines:
We do not accept any returns on custom or standard bent injection
lines. They are covered under warranty for a period of 6 months and will
be fixed at the manufacturers’ discretion if any leaks occur.
We do not accept any returns on injectors after they have been
installed. If there is a defect and the issue is covered under warranty
the consumer will need to deal directly with the injector manufacturer
to resolve the issue. Injectors that have not been installed are
returnable within the 15 day return policy but are subject to a 10%
restocking fee.
**All Unlimited Diesel injectors are subject to a 20% restocking fee on non-installed returns**
-Smoke Stacks:
All Grand Rock smoke stack branded items are subject to a 20%
restocking fee. No exceptions! Freight is not refundable! Harley Head
Lights- Harley head lights and conversion kits are SPECIAL ORDER and are
not returnable.
-CRYO'D Brake Rotors: If you order & receive the incorrect rotors, your order will be subject to a 20% restocking fee.
-South Bend Clutches: Any
returned South Bend Clutches for any reason will be subject to a 10%
restocking fee. This fee covers the re-boxing of the clutch, as the
boxes are generally not re-usable after one shipment.

you are returning because the item is incorrect or defective, we will
be forced to charge you $15 for sending the product to the incorrect
address. This could also delay your credit/refund if applicable. This
$15 charge will be deducted from your credit/refund amount along with a
restocking fee if applicable. Many products are sent factory direct and
must return to the factory for exchange or credit, so please DO NOT send
them to our shop.
items must be in as-new condition, in original packaging with the
packing slip, with any/all warranty cards, manuals and accessories
within 15 days of the original purchase date.
-It is the customers responsibility to follow-up on returns, we recommend shipping your item with a traceable carrier.
you fail to follow up on a return, then initiate a CHARGE-BACK because
you didn't check the credit status with us first, you will AUTOMATICALLY
be charged a $50 charge-back fee, whether we dispute the CHARGE-BACK
claim or issue credit separately. Remember, you agree to this when you
place your order, and a copy of this agreement will be provided to your
card company if you feel you are being charged $50 unjustly.
sure to insure your items! If the package is damaged or destroyed and
your returned item is in unacceptable resale condition, we will be
unable to credit you, it is your responsibility to file the damage claim
with the carrier.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.