BBB Business Review

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This business is not BBB accredited.

Tree Classics

Phone: (877) 699-6278 6508 S 27th St   Suite 9200, Oak Creek, WI 53154 View Additional Email Addresses http://www.treeclassics.com


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Description

This company sells artificial Christmas trees, wreaths, garlands and other holiday home décor online.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Tree Classics include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Tree Classics include:

  • Length of time business has been operating
  • Response to 40 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 6
Guarantee/Warranty Issues 2
Problems with Product/Service 24
Total Closed Complaints 40

Additional Complaint Information

On January 21st, 2015, the BBB sent a certified letter to Tree Classics due to a pattern of consumer concerns received by BBB from consumers. 

In the complaints, consumers advised that products they were receiving had quality issues.

On January 29th, 2015 BBB sent a certified follow-up letter to the company after receiving no response to the initial letter. 

As of February 6th, 2015 the BBB has not received a response or phone call to the pattern of complaints.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Tree Classics
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: December 13, 2011 Business started: 02/16/2011 in IL Business started locally: 02/16/2011
Business Management
Mr. Trent Carter, Account Manager
Contact Information
Principal: Mr. Trent Carter, Account Manager
Business Category

Tree Service Landscaping Services (NAICS: 561730)

Products & Services

Tree Classics sells the following brand(s): Tree Classics

Tree Classics offers the following product(s): Artificial Christmas Garlands, Artificial Christmas Trees, Artificial Christmas Wreaths, Christmas Home Décor, Christmas Tree Storage Bags, LED Artificial Christmas Trees, Prelit Christmas Trees, Slim Christmas Trees, Unlit Artificial Christmas Trees

Method(s) of Payment
Credit Cards (Visa, American Express, Discover and MasterCard) and Paypal
Refund and Exchange Policy
If customers are not satisfied with their product, they can return the product within 30 days of receipt and before December 25.  The product should be returned in new and unused-condition inside its original packaging with no writing on the outside of the box.  All products properly returned under this policy are eligible for a refund, less a 20% restocking fee and return shipping costs.  A credit will be issued to the customer upon proof of return shipping and inspection of the item.

Customer Review Rating plus BBB Rating Summary

Tree Classics has received 2.98 out of 5 stars based on 7 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.