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BBB Business Review

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BBB Accredited Business since

The Mark Travel Corporation

Phone: (414) 228-7472 Fax: (414) 351-2831 View Additional Phone Numbers 8907 N Port Washington Rd, Milwaukee, WI 53217 http://www.marktravel.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers travel services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Mark Travel Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Mark Travel Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 71 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

71 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 6
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 46
Total Closed Complaints 71

Additional Complaint Information

This company has been responsive to any matter brought to its attention by the Bureau.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on The Mark Travel Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 01, 1975 Business started: 01/01/1974 in NV Business started locally: 07/20/1983 Business incorporated 04/18/1983 in NV
Type of Entity

Corporation

Business Management
Ms. Beth Ratledge, Supervisor Customer Service Ms. Randi Becker, Vice President of Community Relations Ms. Lisa Kossiski, Vice President -Customer Quality
Contact Information
Principal: Ms. Beth Ratledge, Supervisor Customer Service
Business Category

Travel Agencies & Bureaus Airlines - Ticket Agencies Travel Agencies (NAICS: 561510)

Alternate Business Names
Funjet Vacations Funway Holidays Hyatt Travel Packages Mark International Mark Travel Corporation MGM Resorts Vacations ShowTime Tours Southwest Airlines Vacations United Vacations

Customer Review Rating plus BBB Rating Summary

The Mark Travel Corporation has received 4.4 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.