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BBB Accredited Business since
Phone: (262) 754-3744 Fax: (262) 754-3745 View Additional Phone Numbers 20225 Water Tower Blvd Ste 400, Brookfield, WI 53045 View Additional Email Addresses View Additional Web Addresses
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This company offers state-approved home inspection training and training products.
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A BBB Accredited Business since
BBB has determined that OnCourse Learning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor, P.O. Box 7874, P.O. Box 8696, Madison WI 53708
Phone Number: (608) 266-1996
Fax Number: (608) 264-8477
Type of Entity
Private Limited Company by Shares (LTD)
Business ManagementMr. James Bruss, Director of Legal and Compliance Mr. Patrick Sheahan, President
Training Programs Real Estate Schools Vocational Rehabilitation Services (NAICS: 624310)
Alternate Business NamesAmerican Home Inspectors Training Institute, LTD www.ahit.com www.oncourselearning.com www.proschools.com www.quickcert.com www.trainingpro.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
20225 Water Tower Blvd Ste 400
Brookfield, WI 53045 Directions
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Additional Phone Numbers
- (800) 441-9411(Phone)
- (877) 211-7483(Phone)
- (262) 754-3748 (Fax)
Additional Email Addresses
- - Customer Service
- - Technical Support
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|5/29/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I enrolled in an online training with the company and I deposited $800 and took out a loan of $2500 with TFC to pay the balance with AHIT. I became ill for 2 days and also missed 2 days due to a death in my family. I requested from the company AHIT, that I am withdrawing from the course and, ask that I not be charged for the entire course and the balance be returned to TFC. The company is refusing. This is so unfair and dishonest of the company in my opinion. All I am asking that I not be charged for a benefit I did not receive .
Desired Settlement: That AHIT not charge me for the portion of the course I did not use and that AHIT return a reasonably amount of the loan to TFC.
Dear Ms. ******,
Thank you for allowing us respond to this complaint. Mr. ****** attended six of 10 days of our live class in North Carolina. As he indicated in his complaint, he missed four days of class. Mr. ****** then contacted AHIT after the class concluded to attempt to get a refund.
Before he started the class, Mr. ****** received a copy of the attached Refund Policy. In keeping with our Refund Policy (and like any other school or educator), we do not provide refunds for students who attend only a portion of our classes. AHIT was very transparent with Mr. ****** regarding our policy.
AHIT has already offered Mr. ****** the opportunity to attend another class of ours to make up for the days he missed. That offer stands, though Mr. ****** has not accepted.
AHIT has been neither dishonest nor unfair with Mr. ******. On the contrary, AHIT provided Mr. ****** with a Refund Policy and went above and beyond by offering him the opportunity to attend a different class. No business could operate under the policy Mr. ****** appears to advocate and while AHIT strives to provide the very best student experience, we will continue to follow our fair and open refund policy.
Again, thank you for the opportunity to respond. Please do not hesitate to contact me with any questions.
Better Business Bureau:
Dear Sir or Madam,
This a response to Mr. ******'s most recent email.
First, we agree we did not disclose that Mr. ****** didn't enroll in our online class. It is not at all relevant to the dispute. We did explain that Mr. ****** failed to attend 4 days of class, which should suggest to anyone reading our note that Mr. ****** had enrolled in a live class.
Second, our Refund Policy is entirely fair. AHIT undertakes considerable effort and bears considerable expense to host the classes. If someone fails to attend, AHIT still has to bear the expense of the class.
Finally, AHIT has offered to let Mr. ****** attend another class to complete his training. Mr. ****** has not accepted this offer. AHIT will not be refunding any portion of Mr. ******'s enrollment fee.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: On May 19, 2014, I purchased a "lifetime" license to AHIT's software, Home Report, for use in my home inspection. The cost was $899, including some paper materials I didn't ask for nor have the opportunity to turn down. AHIT may claim the actual cost was lower, but I wasn't given any lower-priced options, because I would have taken them. On July 29, 2014, AHIT emailed the following announcement, "As a current user of AHIT’s Home Report Inspection Reporting Software, this communication is to let you know that as of December 31, 2014, AHIT will no longer be able to support the Home Report Inspection Software due to the resources required to support the new InspectIT Software." Thus, I was sold a "lifetime" product in May that would begin to fail for me in January, less than eight months later. When I contacted AHIT about a refund, they offered me an ongoing lease, after I had already forked over $899: "So at this point if you switch to the inspectit app it will be free for the next 15 months, then after that it will be $349/yr or $39/mo. This is app only if you go to cloud we will waive the upgrade fee since you purchased it in the past year, then it will be 499/yr. or $49/mo. After 15 months." This is completely unacceptable and dishonest. No reasonable "lifetime purchase" lasts for eight months. I liked my training from AHIT, but their customer service on this issue has been lower than poor. Thank you for your help.
Desired Settlement: I am asking for a full refund. Thank you!
Please see the attached October 22, 2015 letter from our company to Mr. ******.
We don’t sell lifetime licenses. I suspect what Mr. ****** heard was someone from AHIT telling him that even though the HomeReport software would soon be unsupported, he would continue to have appropriate software indefinitely. And that is true.
The re-write of our software was necessitated by significant changes in the coding for IOS and Android operating systems. HomeReport would continue to operate on those systems only until a user updated his or her operating system software. As anyone who owns an Apple product knows, operating system software updates come regularly. Therefore, AHIT needed to rewrite its software and create InspectIT to be responsive to these updates. But our users who bought HomeReport during the same timeframe as Mr. ****** were not and are not charged a fee for their license to use the newer InspectIT. It’s automatic; only the cloud-based application requires an additional fee.
We have invited Mr. ****** to work with our customer service and **** ******* *******, *** *******. We have yet to hear from him, but we responded to his complaints with the states of ***** ******** and ********* less than two weeks ago.
Dear Mr. ******,
Please contact me to discuss your complaints. I think we are talking past each other and therefore I think it would be worth you and I discussing the matter over the phone.
Just to clarify, no one with AHIT is asking that you make any additional payments. You purchased software in May 2014 that, because of changes with the IOS and the Android operating systems, can no longer be supported. BUT—and this is a huge BUT—you still have a license to use our updated software WITHOUT any additional fee.
I look forward to your call.
AHIT sent this email 12/4/15 and remitted payment of refund via check on 12/11/15, which was received in ***** **, on 12/15/15.
Thank you for all your help,
****** ***** ******
Customer Reviews Summary