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BBB Business Review

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BBB Accredited Business since

Jay Buckley's Baseball Tours

Phone: (608) 788-9600 Fax: (608) 788-9602 View Additional Phone Numbers PO Box 213, La Crosse, WI 54602

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers national major league baseball tours and accommodations. 
Tours include all hotel accommodations, breakfast every morning, game tickets, ground transportation in a deluxe, air conditioned, Wi Fi, DVD, and restroom equipped motor coach bus.  All extra features such as city and stadium tours, as well as Baseball Hall of Fame are included.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jay Buckley's Baseball Tours meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jay Buckley's Baseball Tours include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jay Buckley's Baseball Tours
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 08, 1994 Business started: 01/01/1982 in WI Business started locally: 01/01/1982
Type of Entity

Sole Proprietorship

Business Management
Mr. Jay E. Buckley, Director Mr. Charles M. Thornton, Owner Stephanie M Thornton
Contact Information
Principal: Mr. Jay E. Buckley, Director
Customer Contact: Mr. Charles M. Thornton, Owner
Business Category

Tours - Operators & Promoters Baseball Clubs Sports Promoters & Managers Tourists Attractions Tour Operators (NAICS: 561520)

Method(s) of Payment
Checks, cash, money order, all major credit cards
Refund and Exchange Policy
Cancellations received 60 days prior to departure will receive a full refund, including deposit.
Cancellations received 45-59 days prior to departure will receive a full refund except for a $50 per person processing fee.
Cancellations received within 45 days prior to departure will be assessed the $50 per person fee and receive a refund only if a replacement is found.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.