BBB Business Review

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This business is not BBB accredited.

Sterling Commerce Group, Inc.

Phone: (262) 437-2346 Fax: (262) 437-0123 N56 W13365 Silver Spring Dr, Menomonee Fls, WI 53051 View Additional Web Addresses

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This company offers dish network and satellite TV services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sterling Commerce Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Sterling Commerce Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 18, 2007 Business started: 11/25/2004 in WI Business started locally: 11/25/2003 Business incorporated 01/01/2006 in WI
Type of Entity


Business Management
Mr. Jeffrey Hughes, Owner Ms. Jody Brunner Ms. Patty Pfeiffer, Manager
Contact Information
Principal: Mr. Jeffrey Hughes, Owner
Customer Contact: Ms. Patty Pfeiffer, Manager
Business Category

Television - Cable, CATV & Satellite Cable TV, Internet & Telephone Installation Service

Products & Services

Sterling Commerce Group, Inc. offers the following product(s): Sterling Satellite, a division of Sterling Commerce Group, Inc., is a Dish Network dealer/retailer

Hours of Operation
M: 7:00 AM - 11:00 PM
T: 7:00 AM - 11:00 PM
W: 7:00 AM - 11:00 PM
Th: 7:00 AM - 11:00 PM
F: 7:00 AM - 11:00 PM
Refund and Exchange Policy
There is a Processing Fee charged at initial account set-up.  This fee is refunded if customer cancels before installation or if service or install is not available.
Service Area
Alternate Business Names
Sterling Group Investments Sterling Satellite
Industry Tips
Digital Television (DTV)

Customer Review Rating plus BBB Rating Summary

Sterling Commerce Group, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.