Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Charter Communications, LLC

Additional Locations

Phone: (888) 438-2427 1348 Plainfield Ave, Janesville, WI 53545

Click for BBB Rating on Charter Communications, LLC

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers a full range of advanced communication services, including video, high-speed Internet, and telephone.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications, LLC. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications, LLC.

Additional Information

BBB file opened: November 27, 1995 Business started: 12/01/1992 in MO Business started locally: 11/27/2001 Business incorporated 11/22/1993 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom Rutledge, President & CEO Ms. Jana Brewer, Senior Director Customer Care Operations Mr. Micheal Henry, Customer Care Escalation Manager Ms. Vickie Mason, Customer Care
Contact Information
Customer Contact: Mr. Micheal Henry, Customer Care Escalation Manager
Principal: Mr. Tom Rutledge, President & CEO
Business Category

Television - Cable, CATV & Satellite Telephone & Television Cable Contractors Internet Services Telephone Communications Telecommunications Resellers (NAICS: 517911)

Alternate Business Names
Charter Cable TV & Internet Charter Communications Charter Media Charter Pipeline Charter Spectrum
Government Action

On March 27, 2009, a plan for reorganization of Charter Communications was confirmed by the U.S. Bankruptcy Court in the Southern District of New York, under Chapter 11 of the Federal Bankruptcy Act, case 09-11435-jmp. This permits the company to continue to operate with court supervision until further notice. Those with monetary claims against the company are advised to obtain a Proof of Claim form by calling the U.S. Trustee at (212) 510-0500 to obtain the address of where to send for resubmission to that source. The case number should be entered on the form.

Industry Tips
Digital Television (DTV) Fraud - TTY and TDD Services Being Used to Defraud Businesses Internet Service Providers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.