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Description

This company is a telephone equipment and systems dealer.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that IP Phone Warehouse meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for IP Phone Warehouse include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

3 Customer Reviews on IP Phone Warehouse
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 25, 2007 Business started: 01/01/2006 in WI Business started locally: 01/01/2006 Business incorporated 08/05/2011 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tyler T. Hrdlicka, Manager
Contact Information
Principal: Mr. Tyler T. Hrdlicka, Manager
Business Category

Telephone Equipment & Systems Dealers Cellular Telephone Service & Supplies Telephone Communications Other Electronic Parts and Equipment Merchant Wholesalers (NAICS: 423690)

Products & Services

IP Phone Warehouse sells the following brand(s): Aastra , AudioCodes , AVTEQ, Cisco , Digium , GrandStream , Jabra, LifeSize, OpenVox, Plantronics, Polycom , Rhino , Sangoma, Snom, TalkSwitch, VXI , Yealink

IP Phone Warehouse offers the following product(s): Analog Telephone Adapters (ATAs) , Gateways , Headsets , IP phones , Video conferencing equipment , VoIP phone systems

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Method(s) of Payment
Credit card, PayPal, Google Checkout, wire transfers, and checks
Refund and Exchange Policy

All returns are subject to the following return policy and conditions.

Some items are returnable through IP Phone Warehouse and some items are not. Refurbished products, video conferencing equipment, headsets and batteries are returnable for replacement or repair during the warranty period; however, they cannot be returned for credit. Additionally, the following brands are not returnable to IP Phone Warehouse due to the manufacturer's policies and restrictions: Aastra, Avaya, Bogen, Epygi, CyberData, Quintum, GN Netcom, Plantronics, Spectralink, UT Starcom, Viking Electronics and Yealink. Other manufacturers not listed may also have similar policies and the standard 30 day return policy do not apply to these items or brands. In the event that a defective item is received from one of the above manufacturers, please contact the manufacturer directly. Please contact the manufacturer for warranty information, as well. Please contact IP Phone Warehouse if you would like information about warranties and return information before purchasing your merchandise.
Other items may come with a Money Back Guarantee. In the event that one of these items is returned, IP Phone Warehouse is not responsible for this return. Users should contact the manufacturer directly in these circumstances.
Unless IP Phone Warehouse is contracted for installation or support services, IP Phone Warehouse will not assist in the installation or configuration of products under any circumstances. IP Phone Warehouse may provide firmware/software updates and manuals subject to availability.
Note: Absolutely no software or license keys are returnable under any circumstances.
Also not returnable under any circumstances are the Cisco business edition 6000 hardware and software.

PRODUCT RETURNS:
Products can be returned to IP Phone Warehouse only if they are unopened,manufacturer-sealed and in brand new condition. No opened or used products can be returned to us for credit. Returns are subject to shipping and restocking fees, as outlined below.
Should the manufacturer determine that the opened product is defective, the product may be exchanged, dependent upon the manufacturer’s return and exchange polices.
Important: All returns or exchanges must take place within 30 days of the purchase date.

RESTOCKING INFO:
The customer is responsible for return shipping and all returns are subject to a 10% to 30% restocking fee. IP Phone Warehouse is not responsible for any shipping charges for returns. The restocking fee covers credit card fees, processing, order handling and other expenses. The restocking fee is variable, dependent on the product type, manufacturer and other conditions.
Customer is responsible for shipping all returned items back to IP Phone Warehouse.

No orders older than 30-days from date of purchase will be considered for return for credit.

Refurbished items are not returnable unless proven defective.
If found defective refurbished items can only be exchanged for the same item.
IP Phone Warehouse reserves all other rights.

Service Area
State of Wisconsin
Alternate Business Names
E Market Ventures, LLC
Industry Tips
Fraud - TTY and TDD Services Being Used to Defraud Businesses Internet Shopping

Customer Review Rating plus BBB Rating Summary

IP Phone Warehouse has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.