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Wisconsin

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Description

This company is a telephone equipment and systems dealer.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that IP Phone Warehouse meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for IP Phone Warehouse include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on IP Phone Warehouse
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: July 25, 2007 Business started: 01/01/2006 in WI Business started locally: 01/01/2006 Business incorporated: 08/05/2011 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tyler T. Hrdlicka, Manager
Contact Information
Principal: Mr. Tyler T. Hrdlicka, Manager
Business Category

Telephone Equipment & Systems Dealers Cellular Telephone Service & Supplies Telephone Communications Other Electronic Parts and Equipment Merchant Wholesalers (NAICS: 423690)

Products & Services

IP Phone Warehouse sells the following brand(s): Aastra , AudioCodes , AVTEQ, Cisco , Digium , GrandStream , Jabra, LifeSize, OpenVox, Plantronics, Polycom , Rhino , Sangoma, Snom, TalkSwitch, VXI , Yealink

IP Phone Warehouse offers the following product(s): Analog Telephone Adapters (ATAs) , Gateways , Headsets , IP phones , Video conferencing equipment , VoIP phone systems

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Method(s) of Payment
Credit card, PayPal, Google Checkout, wire transfers, and checks
Refund and Exchange Policy

All returns are subject to the following return policy and conditions.

Some items are returnable through IP Phone Warehouse and some items are not. Refurbished products, video conferencing equipment, and headsets are returnable for replacement or repair during the warranty period; however, they cannot be returned for credit. Additionally, the following brands are not returnable to IP Phone Warehouse due to the manufacturer's policies and restrictions: Aastra, Epygi, Quintum, GN Netcom, Polycom Spectralink, Plantronics, and UT Starcom. Other manufacturers not listed may also have similar policies and the standard 30 day return policy do not apply to these items or brands. In the event that a defective item is received from one of the above manufacturers, please contact the manufacturer directly. Please contact the manufacturer for warranty information, as well. Please contact IP Phone Warehouse if you would like information about warranties and return information before purchasing your merchandise.

Other items may come with a Money Back Guarantee. In the event that one of these items is returned, IP Phone Warehouse is not responsible for this return. Users should contact the manufacturer directly in these circumstances.

Unless IP Phone Warehouse is contracted for installation or support services, IP Phone Warehouse will not assist in the installation or configuration of products under any circumstances. IP Phone Warehouse may provide firmware/software updates and manuals subject to availability.

Note: Absolutely no software or license keys are returnable under any circumstances.

To return an item that is returnable, please fill out our RMA Form online before shipping product back to IP Phone Warehouse, items received without an RMA number will be refused by our warehouse. Following the RMA procedure will help to expedite and ensure the proper action or credit upon processing. After completing the RMA form on the website, for items that are returnable, you may be issued an RMA (Return Merchandise Authorization) code that will be used for your return. For further expedition, when requesting your RMA, please have the following information handy:

  1. Customer Number
  2. Invoice Number
  3. Serial Number
  4. Reason for Return
  5. Action Requested (Replacement/Return/Repair/Credit)
  6. Whether or not the box has been opened or if it is still factory sealed

In order to receive full credit for merchandise, all returns must be received in original condition and packed in the carton as if from the Manufacturer (this includes all foam padding or bubble wrap, all manuals, blank warranty cards, accessories, and/or other documentation included with the original shipment. RMA approval is contingent upon receipt of 100% complete products, among other things.

Customer is responsible for shipping charges to IP Phone Warehouse. Products can be returned if in applicable amount of time after purchase. After this time, product is considered acceptable by customer and cannot be returned.

NOTE: Software cannot be returned under any circumstances.

Restocking Info: Any non-defective unopened item that is returned (wrong item, for example) has a minimum of a 5% restocking fee. The 5% fee is to cover credit card fees, processing, and order handling. Items that have been opened but are 100% complete are subject to a 15% restocking fee. Simply, the 15% restocking fee exists because we cannot sell an open box item as new; therefore, the item is discounted accordingly. Items returned that are missing any packing material or components are subject to a restocking fee of up to 30%. If the return is missing the majority of packing, product, or components the return will be refused.

Customer is responsible for shipping all returned items back to IP Phone Warehouse.

No orders older than 30-days from date of purchase will be considered for return for credit.

Refurbished items are not returnable unless proven defective. If found defective refurbished items can only be exchanged for the same item.

IP Phone Warehouse reserves all other rights.

Service Area
State of Wisconsin
Alternate Business Names
E Market Ventures, LLC
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