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      Country
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          Find a Location

          TDS has 44 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • TDS

              525 Junction Rd Madison, WI 53717-2152

            • TDS

              PO Box 40 Merrimac, WI 53561-0040

            • TDS

              327 Palisade St Merrimac, WI 53561-9442

            • TDS

              8401 Greenway Blvd Middleton, WI 53562-4629

            • TDS

              1134 Gibbons Hwy The Summit Wilton, NH 03086

            Business ProfileforTDS

            Telephones
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.08/5stars

            Average of 298 Customer Reviews

            Customer Complaints

            520 complaints closed in last 3 years

            203 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers communication services.

            Business Details

            This is a multi-location business.

            Find a Location

            TDS has 44 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • TDS

                525 Junction Rd Madison, WI 53717-2152

              • TDS

                PO Box 40 Merrimac, WI 53561-0040

              • TDS

                327 Palisade St Merrimac, WI 53561-9442

              • TDS

                8401 Greenway Blvd Middleton, WI 53562-4629

              • TDS

                1134 Gibbons Hwy The Summit Wilton, NH 03086

              BBB File Opened:
              11/9/1998
              Years in Business:
              55
              Business Started:
              1/1/1969
              Business Started Locally:
              1/1/1969
              Business Incorporated:
              3/15/2002
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • TDS Metrocom LLC
              Related Businesses
              Business Management
              • Mr. Jim Butman, President
              • Ms. Pam Trickel, Marketing - Communications Manager
              Contact Information

              Principal

              • Mr. Jim Butman, President

              Customer Contact

              • Ms. Pam Trickel, Marketing - Communications Manager
              Additional Contact Information

              Fax Numbers

              • (877) 271-2861
                Primary Fax
              • (608) 493-9902
                Other Fax

              Phone Numbers

              Customer Complaints

              520 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I ordered internet service over the phone on 2/20/24. The salesman was very pushy in my opinion, and was not clear on what all internet packages were offered and for what prices. He merely promised me that he had offered me "the best deal". The salesman also had a strong accent, making effective communication difficult. I also went online and set up a customer account(Account # ************)I made an appointment for 2/28/2024 for a technician to come install my service The technician arrived and informed me that since nobody had buried a fiber optic cable yet that I would not be getting my installation completed. I told him to forget it then. Later that day, two contractors showed up to bury the cable. I told them to disregard, that I had cancelled because they missed the install date.After careful consideration, I decided to give TDS another chance.On 3/1/24 I placed an order online(due to the issues with the prior phone order) with an installation date of 3/5/24. I put in the notes to "PLEASE make sure the fiber optic cable gets buried BEFORE the appointment date"Today(3/4/2024), I got another email from customer service stating the following:"Dear ******************* a follow-up regarding the order you recently placed online for TDS service.It appears that since placing your order online, you called in and ordered service through a TDS representative. We apologize for the delayed response for your online order. We are experiencing a very high online order volume at this time and are working the orders as quickly as possible. As such, your online order has been cancelled."The order online was clearly placed AFTER the phone order. The phone order had been cancelled on 2/28/24 due to TDS failing to install the fiber optic cable BEFORE showing up to install my service. A simple look at the order dates would have shown them that.I'm not sure why TDS keeps messing up on a simple process...1: Take order 2:bury line, 3: install service
              Read More

              Customer Reviews

              298 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Greg S

              1 star

              03/19/2024

              TDS has flat out lied to us three times. 1) the sales person who came to the house offered 3 free months if we tried their service. 2) We tried their service and received a bill the first month. After several calls a TDS manager said we would not be charged if we cancelled within 30 days. 3) We cancelled within 30 days and, once again, received another bill. After another call and being transferred several times a TDS representative said he would credit our account and we wouldn't owe anything. We have now been contacted by a collections agency saying we owe TDS. We would not recommend TDS to anyone. Their customer service has a lot to be desired and they flat out lie out you. What a disappointment.

              Local BBB

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