BBB Business Review

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This business is not BBB accredited.

npodz.com

Phone: (262) 705-5965 PO Box 2103, Kenosha, WI 53141 View Additional Email Addresses http://www.npodz.com/servlet/storefront View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for npodz.com include:

  • 44 complaint(s) filed against business
  • Failure to respond to 39 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for npodz.com include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 40
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 44

Additional Complaint Information

On December 6th, 2013, BBB sent a certified letter to npodz.com due to a pattern of consumer concerns received by BBB from consumers. 

In the complaints, consumers allege that after ordering and paying for products, they were not received.  

On December 19th, 2013, the BBB sent a certified follow-up letter to the company after receiving no response to the initial letter. 

As of January 7th, 2014, the company has not addressed the pattern of complaints.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on npodz.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: February 06, 2012
Business Management
Mr. Sherron R. Leggett, Principal
Contact Information
Principal: Mr. Sherron R. Leggett, Principal
Business Category

T-Shirts Online Retailer

Products & Services

npodz.com offers the following product(s): Per its Facebook page, Npodz offers T-shirts, hats and button pins

Alternate Business Names
4cans.com Nerd Factory
Additional Information

Complainants to the BBB allege purchased t-shirts were not received. Some complainants report receiving an e-mail from the company saying the “item has been shipped”, though it never arrived. Others report receiving shipping and tracking information that could not be verified.

Through a BBB investigation in October, 2013, a second website, www.4cans.com, was discovered via Google. This website also purportedly sells custom t-shirts.

On 12/6/13 the BBB sent a certified letter to npodz.com and its principal Sherron Leggett, due to a pattern of consumer concerns received by customers. The BBB sent a second certified follow up letter to the company on 12/19/13. A BBB Investigator also left phone messages and sent emails to the company in February and March, 2014.

On March 10, 2014, the BBB received a reply via e-mail from the owner, Sherron "Rob Roy" Leggett, stating, "Npodz.com and 4cans.com are currently shut down." He states both websites will remain non-functional "until issues get resolved."  Mr. Leggett also stated he will work with the BBB as well as with his customers by making refunds. 

On 2/27/14, the website npodz.com was not functional. On 3/3/14 the 4cans.com website said, “Our online store is currently closed for maintenance. Please visit us again soon.”

However, as of June 5, 2014, both websites are functional.


Customer Review Rating plus BBB Rating Summary

npodz.com has received 1.66 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.