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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for npodz.com include:
- 44 complaint(s) filed against business
- Failure to respond to 39 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for npodz.com include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||44|
Additional Complaint Information
On December 6th, 2013, BBB sent a certified letter to npodz.com due to a pattern of consumer concerns received by BBB from consumers.
In the complaints, consumers allege that after ordering and paying for products, they were not received.
On December 19th, 2013, the BBB sent a certified follow-up letter to the company after receiving no response to the initial letter.
As of January 7th, 2014, the company has not addressed the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementMr. Sherron R. Leggett, Principal
T-Shirts Online Retailer
Products & Services
npodz.com offers the following product(s): Per its Facebook page, Npodz offers T-shirts, hats and button pins
Alternate Business Names4cans.com Nerd Factory
Complainants to the BBB allege purchased t-shirts were not received. Some
complainants report receiving an e-mail from the company saying the “item has
been shipped”, though it never arrived. Others report receiving shipping and
tracking information that could not be verified.
Through a BBB investigation in October, 2013, a second website, www.4cans.com, was discovered via Google. This website also purportedly sells custom t-shirts.
On 12/6/13 the BBB sent a certified letter to npodz.com and its principal Sherron Leggett, due to a pattern of consumer concerns received by customers. The BBB sent a second certified follow up letter to the company on 12/19/13. A BBB Investigator also left phone messages and sent emails to the company in February and March, 2014.
On March 10, 2014, the BBB received a reply via e-mail from the owner, Sherron "Rob Roy" Leggett, stating, "Npodz.com and 4cans.com are currently shut down." He states both websites will remain non-functional "until issues get resolved." Mr. Leggett also stated he will work with the BBB as well as with his customers by making refunds.
On 2/27/14, the website npodz.com was not functional. On 3/3/14 the 4cans.com website said, “Our online store is currently closed for maintenance. Please visit us again soon.”
However, as of June 5, 2014, both websites are functional.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview