BBB Business Review
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Laacke & Joys is a Specialty Outdoor Sports Retailer with 3 Retail stores, 2 of which cater to sports such as Alpine & Nordic Ski,
Snowboarding, Canoeing, and Kayaking. We also carry Patio Furniture year round at our Brookfield location. Our 3rd store is a western wear store called Hall Saddlery, catering to the Equestrian sport.
LJ Design & Manufacturing Division is an ISO compliant manufacturer of custom sewn products for OEMs, industrial and medical applications, municipalities, schools/universities, construction and military.
Concept Seating Division manufacturers office chairs for dispatch, control rooms and other 24/7 mission critical positions.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Laacke & Joys Co, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Marsha Mather, President Dean Pecard, Senior VP Manufacturing Mr. Bruce Wolfenberger, VP Retail Operations Mr. Terry Mather, Secretary/Treasurer
Sporting Goods - Retail Tents Chairs - Wholesale & Manufacturers Ski Equipment Rental Canoe Rental & Trips Equestrian Services Sewing Contractors Contract Manufacturing Camping Equipment Furniture - Outdoor Patio Equipment & Supplies Ski Equipment - Repair Ski Equipment - Retail
Products & Services
Laacke & Joys Co, LLC sells the following brand(s): Chaco, Columbia, Gloster, Jackson Kayaks, Keen, Merril, Nordia, Patagonia, Perception, Rossignol, Solomon, Summer Classics, The North Face, Treasure Garden, Wilderness Systems
Laacke & Joys Co, LLC offers the following product(s): Camping Equipment, Canoes, Kayaks, Patio Furniture, Ski & Snowboard equipment, Skis, Sleeping Bags, Snowboards, Snowshoes, Standup Paddleboards, Technical and Lifestyle Clothing & Outerwear, Technical and Lifestyle Footwear, Tents
Method(s) of PaymentCash, Check, Mastercard, Visa, or Amex
Refund and Exchange PolicyOur Retail Stores Return Policy:
We’re proud of the high quality products we sell. We hope you will be equally proud and totally satisfied with everything you purchase at Laacke &
Joys. If for any reason your purchase does not meet or exceed your expectations, simply return the item, in like-new condition, within 30
days. Your receipt is essential. Due to the seasonal nature of our merchandise, this 30 day limit is crucial.
This policy applies to all regularly priced and regularly stocked merchandise. Sale merchandise must be returned within 7 days. Purchases of clearance items will be considered final. Holiday returns will be accepted prior to January 11.
Please direct any questions or comments to our store managers, their assistants, or the VP of Retail Operations.
Alternate Business NamesConcept Seating Hall Saddlery LJ Design & Manufacturing
N69W25055 Indiangrass Lane Sussex, WI 53089 is the location for Hall Saddlery. The phone number for this location is (262) 820-1755.