BBB Business Review

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This business is not BBB accredited.

Lakeside Soft Spa, LLC

Phone: (920) 564-6764 Fax: (920) 564-6764 N2141 Frontage Rd, Oostburg, WI 53070 http://lakesidesoftspa.com


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Description

Lakeside Soft Spa sells and services Softubs.  Softubs are portable, affordable, soft-sided, & efficient hot tubs.  We sell watercare products, parts, and accessories for Softubs.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lakeside Soft Spa, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lakeside Soft Spa, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 20, 1995 Business started: 05/01/1993 in WI Business started locally: 05/01/1993 Business incorporated 05/17/2010 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Amy Duening, Owner Mr. Scott C. Duening, Owner
Contact Information
Principal: Ms. Amy Duening, Owner
Principal: Mr. Scott C. Duening, Owner
Business Category

Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts

Products & Services

Lakeside Soft Spa, LLC sells the following brand(s): Softub

Lakeside Soft Spa, LLC offers the following product(s): Hot tubs, Parts, and accessories

Hours of Operation
M-F 8:00 a.m.-4:30 p.m.
SAT 8:00-Noon
Method(s) of Payment

Cash, Check, & Major Credit Cards

Financing Available

Refund and Exchange Policy
No return policy.  We will review customer's reasons for return.  Each case reviewed separately.
Service Area
Unlimited.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.