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Find a Location

The Mobile Repair Guys has 1 locations, listed below.

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    Business ProfileforThe Mobile Repair Guys

    Small Engine Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/8/2010

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mobile Repair Guys New, L.L.C. states that they are a mobile small engine maintenance and repair shop for outdoor equipment including lawn mowers, zero turns, and riding mowers, snow blowers, generators, pressure washers, chain saws, weed trimmers, and blowers, ice augers, serving residential and commercial clients.

    Business Details

    Location of This Business
    N4051 Macarthur Rd, Rubicon, WI 53078-9799
    BBB File Opened:
    3/25/2009
    Years in Business:
    16
    Business Started:
    5/7/2007
    Business Started Locally:
    5/7/2007
    Date of New Ownership:
    6/6/2010
    Business Incorporated:
    6/6/2010
    Accredited Since:
    10/8/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Mobile Repair Guys New, L.L.C.
    Business Management
    • Russ L. Benser, Owner
    • Janet Benser, Office Administrator
    Contact Information

    Principal

    • Russ L. Benser, Owner

    Customer Contact

    • Russ L. Benser, Owner
    • Janet Benser, Office Administrator

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I provided my Toro model ***** Super Recycler lawn mower to *********************** of the Mobile Repair Guys during the week after the 4th of July, **************************************************************************************** the battery box (top of the machine) and grass shield (underside of the machine), and to re-assemble afterward with replacement components I supplied (new bolts, new grass shield). ***** removed my lawn mower to work on it at another location. Despite repeated voicemails I have left and intermittent responses indicating the work would soon be completed, I still have not received my lawn mower back as of 22-OCT-2023, more than 15 months later.I have not paid the business any money, but they remain in possession of my lawn mower. Replacement cost of a comparable model Toro lawn mower today would be $699 based on a current search on the ********** website.I desire to have my mower returned immediately, ideally with the work completed, but I will take it as-is if the work has not been completed in order to have it back in my possession.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Becky W.

    5 stars

    04/30/2022

    Fantastic! Mobile Repair Guys have been servicing our mower and snowblower for years - always providing excellent service. It is wonderful to only have to open the garage door and have Russ get our unit ready for the season. The Five stars are well deserved.


    The Mobile Repair Guys Response

    05/02/2022

    Thank you so much for taking the time to give us a great review! We truly appreciate all of our customers!

    Local BBB

    BBB Serving Wisconsin

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