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Herzing College, formerly Herzing Institutes, Inc., operates resident business and technical colleges in the United States and Canada (in Canada, only diplomas are awarded) including Herzing College of Technology located in Madison, WI. Herzing College of Technology was formerly the Wisconsin School of Electronics, founded in 1948. This school is approved by the State of Wisconsin Educational Approval Board, the regulatory agency for proprietary trade and vocational schools.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Herzing University meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Herzing University
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1965 Business started: 01/01/1965 in WI Business started locally: 01/01/1965 Business incorporated 11/02/2009 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor, P.O. Box 7874, P.O. Box 8696, Madison WI 53708
Phone Number: (608) 266-1996
Fax Number: (608) 264-8477

Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Henry Herzing, Director Ms. Renee Herzing, President & CEO
Contact Information
Principal: Mr. Henry Herzing, Director
Principal: Ms. Renee Herzing, President & CEO
Customer Contact: Mr. Roland Rudas, Senior System Registrar
Business Category

Schools - Business & Vocational Online Education Schools - Academic - Colleges & Universities Colleges, Universities, and Professional Schools (NAICS: 611310)

Alternate Business Names
Herzing University, LTD.
Industry Tips
Choosing a Vocational School Education-Choosing a School and GEDs For-Profit Schools

Customer Review Rating plus BBB Rating Summary

Herzing University has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/7/2016 Problems with Product/Service
1/26/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: To keep a long story short, this school took it upon itself to decide that I continue schooling without funding for five months before they told me funding had ran out. Now they would like me to pay them $3919.50 for classes That they decided to put me in without asking me do I want to continue and incur nearly $4000.00 in fees and it would have been over $6000.00 in fees if they had not finally informed me in October. If they had told me the funding had run out, I would have immediately quit since I did not like their online program in the first place. I spoke to a lady in their financial section as soon as I got their letter and she told me they knew in June that the funding had run out and could not tell me why I was not informed then. She jsut kept saying she was sorry and that their was nothing they could do about it now. This next person that has been emailing is now trying to tell me they didn't know until October, which I find hard to believe any school would allow a student to go 5 months wthout any payment whatsoever. So someone their is lying to me whether it is the first person or the second person. I beleive they knew in June and just arbitrarily decided hey its GI Bill and we are just going to keep sending her to classes without consulting her. I would never had said yes, sure I want to incur debt going to this school. I would have immediately disenrolled from their school.

Desired Settlement: I would like that the charges be dropped and my name deleted from their school records (as if I never went there). I will never use any of their credits or their school name on any applications or school if I choose to go to school again, which is very unlikely. I also want no further contact from anyone at their school.

Business Response: Thank you for sending the customer compliant submitted by former Herzing University -
Orland student, ******* ******, to our attention. In response to Ms. ******’s complaint,
please review the information provided below.
When Ms. ****** enrolled at Herzing University, she indicated she would be using VA
Benefits Chapter 33. She turned in a Certificate of Eligibility (COE) showing she was
eligible for the VA benefits and her financial aid package was set up reflecting the
benefits as Ms. ****** requested. At no time did Ms. ****** indicate that she would be
using any alternative means to pay for his education other than the VA benefits. The VA
informs vets directly of their educational benefit eligibility, including when their benefit is
exhausted. This communication is not sent to the school. Ms. ******’s benefit provided a
monthly stipend for her living expenses, in addition to her educational benefit. The
stipend, like the educational benefit, would also have been exhausted after 6/15/2015.
The VA sends a letter to vets each month informing them of the balance of the benefit.
The school typically learns that the student has exhausted benefits through one of two
ways: (1) The student informs the school; or (2) The school stops receiving payment
and calls the VA to inquire, at which point they may be informed that the student has
exhausted the benefit.
In this case, Ms. ****** did not inform Herzing her benefits were exhausted. Herzing
received a payment for the first half of the summer 2015 semester and no payment for
fall 2015. The Herzing University VA Certifying Official called the VA on October 21,
2015 to check on the payment status. During the call, the University was informed that
the student’s eligibility ran out effective June 15, 2015. Thus, it was determined on
October 21, 2015 that Ms. ****** no longer had VA eligibility.

Ms. ****** was emailed and a call attempted but not answered on October 22, 2015.
Ms. ****** contacted Herzing University on October 26, 2015 regarding the balance and
was not interested in making alternative payment arrangements to replace her
exhausted benefits. At that point, the student decided to withdraw without resolving
accrued tuition charges.
Ms. ****** has only one course remaining to complete her program of study, MC 291
Insurance Billing and Coding Case Study Research Project, which is a four credit
course that is being taught online next term. Herzing University’s mission is to provide
high-quality post-secondary education to prepare a diverse and geographically
distributed student population to meet the needs of employers. We are committed to
providing a positive student learning experience. Consequently, we will be contacting
Ms. ****** to inform her that we are willing to provide her with a scholarship that will
settle the $3,919.00 balance on her account with Herzing University –Orlando and that
will cover the cost of the one remaining course required to complete her program of
study ($2,545.00).
A Re-Entry Admissions Representative, **** ******, will be contacting Ms. ******
directly to speak with her about returning to Herzing University to register for the one
remaining course that is available online next term. Ms. ****** can be reached at
c****** or by call ###-###-#### Extension 66600.
I am hopeful that Ms. ****** will be pleased with Herzing University’s commitment to
resolve this matter and to facilitate the completion of her program of study. If you have
any further questions, please don’t hesitate to contact me.

6/19/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Somewhere between 02/2015 and 03/2015, Herzing University rescinded my Masters of Science in Nurse Practitioner. I have since gone through the grievance and complaint policy, which states that if I am not satisfied with the internal resolution process that I may then file for arbitration via the American Arbitration Association (AAA). I have taken all the necessary steps and filed all the required procedures dictated by Herzing University; however, they are currently violating their own policies and procedures by refusing to go forth with arbitration via AAA. I feel that this is a violation of my rights not only as a student but an American citizen. They are simply refusing to follow through with their own policies and procedures; which I have proof that I have followed.

Desired Settlement: I request that Herzing University honor their own policies and procedures and go through with arbitration.

Business Response: Thank you for bringing this issue to a higher level of visibility.  Our team was in the process of reviewing these claims prior to the complaint.  

Since that time, both the complainant and Herzing have agreed to move forward with arbitration through AAA which will hopefully resolve any outstanding issues.
Please feel free to contact us with any additional questions regarding the concerns.
Ryan O******
Herzing University

4/27/2015 Problems with Product/Service
4/6/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I completed all elements required to graduate. Upon completion of my final project in my final course, Herzing University "received information" that I had not done the work I stated. I told them that I had, in fact, done the work required of the course and was willing to provide proof to that fact. The University was unwilling to look into the matter any further and dismissed me from the University due to "unsatisfactory academic progress". I then filed an appeal as requested, it was accepted by the University and I was allowed to become a student again. As of March 18, 2015 I have not been contacted by a "re-entry advisor" regarding the completion of my degree. Herzing University has used their "standards" in order to delay the completion of my degree several times (this is the third) yet they will allow me to be a student, pay them more money to take more classes with the promise of a degree completion that seems as if it will never come.

Desired Settlement: I would like to be awarded my Bachelor of Science in Health Information Management dated August 2014.

Business Response: The purpose of this letter is to provide a response concerning a complaint filed by ****** **** *** *****, Herzing University ******* Campus student (Program; Health Information Management) who participated in an online program for which I have oversight responsibilities through my team of academic deans, chairs and faculty. The complaint is based on Ms. *** *****’s concern with her final project in the Health Information Program (internship) not being accepted and being denied re-entry.

Below describes events and details surrounding communication with ****** **** *** ***** about her status with Herzing University described in her complaint –

Information and investigation (8/25/14-9/26/14)
The circumstances surrounding ****** *** *****’s Health Information Management (HIM) Internship was reviewed and the information shows that the requirements of the Health Information Management Internship Course were not met and unverified work was submitted as evidence of completion. Dean Health Plan (current employer at the time) agreed to serve as Ms. *** *****’s internship site as long as she met the requirements for this (including not completing internship requirements during work hours). 

Herzing University’s Online Health Information Management (HIM) Program is accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM).  CAHIIM’s requirements for a Professional Practice Experience (internship) indicates internship/externship can be paid, but it is not to replace an existing HIM employee duties and MUST be reviewed and approved by Program Chair (Student Service Work Policy of CAHIIM Standard V.E.4).  Additionally, there must be an approved site supervisor managing/verifying internship activities.  The Site Supervisor of record for ****** *** *****, signed the agreement (who also happens to be her supervisor for the full time position) and the site was approved based on the information in the HIM Internship Agreement. 

Investigation Results:
During the Summer Semester we experienced issues with the site survey link not properly working for several site supervisors. This issue prompted Ms. *** *****’s HIM Internship instructor of record, to email several site supervisors, including Ms. *** *****’s site supervisor, regarding a broken survey link that was located in the course and affecting several site supervisors (the survey is required evaluation of the student by the site). 

Ms. *** *****’s Site Supervisor of record communicated to Instructor that “****** did not request time off from normal duties nor did she conduct any internship activities with the student at any time over the term”.

Upon further investigation of Ms. *** *****’s final course evaluation document, was found to not have the site supervisor of records name signed, but that of another person, (which Ms. *** *****’s site supervisor disclosed was not an internship supervisor, but “an employee that also reported to her and was Ms. *** *****’s co-worker”) to complete the survey, violating the academic integrity policy (grounds for expulsion) and CAHIIM paid internship policy.  Additionally, during a conversation with **** ***** *** on 09/10/2014, Ms. *** ***** indicated “I will admit that I requested my actual site supervisor use ‘the name of the site supervisor of record’s name’ to complete the information”.  This is a direct violation of the Academic Honest Policy.

This individual is not an internship site supervisor, was never approved and therefore Ms. *** *****’s internship hours and work cannot be verified.  Considering this information, it was evident that the practicum requirements were not properly fulfilled and the program chair recommended that she be removed from the program.  This information was then forwarded to the ******* ****** ********* for additional actions.

The ******* ****** ********* moved forward with dismissing the student from Herzing University due to her admission of falsifying documents on August 30, 2014

Ms. *** ***** applied for re-entry at the Online Campus on January 20, 2015 and never communicated/addressed her academic dishonesty violation and dismissal from Herzing University.  It was discovered during her re-entry process she was a previous ******* campus student trying to re-enter and transfer to the online campus.

Upon review of the evidence, the following actions took place:

During the verification check for students who apply for re-entry it was noted student was dismissed and therefore Herzing University – Online campus did not move forward with Ms. *** *****’s request for re-entry due to the severity of her academic dishonesty.

Original Campus: *******
New Campus: Online
Desired Start Date: 4/27/15
Desired Program: *****
Academic Clearance: No (student was institutionally dismissed due to falsifying internship information)

It is Herzing University’s goal to provide reasonable accommodations while maintaining academic integrity for all students.

Ms. *** ***** was provided information on appealing the dismissal decision on October 10, 2014. 
Ms. *** ***** has not appealed the decision, but rather just recently requesting to be re-admitted into Herzing University.
Ms. *** ***** is still able to appeal her dismissal from Herzing University by following the academic appeal process for “Academic Appeal for Termination” section of the Herzing University Catalog to be reconsidered for re-admission into Herzing University as noted below –

Adverse Action Appeal  Procedures
Adverse actions are disciplinary actions due to a student violatingstudent conduct policies or academichonesty standards. These can include termination, suspension, probation, or other academicpenalty. An exampleof "other academicpenalties" could be the awarding of a zero on a test or assignmentor assignment of an "F" (failure) in a course. All adverse actions take effect immediately whenimposed by the appropriate instructor or campus administrator, but they are subject to appeal.

If the student disputesthe basis for an adverse action, the student may appeal the action with the following procedure.

1.   A student appealingan adverse action must submita written statement with supporting evidence(if any) disputingthe basis of the adverseaction to the ****** *********.The ****** *********will investigate the facts of the case and render a final decision inwriting within seven days.

2.   If dissatisfied with the decisionof the ****** *********, or if the adverse actionwas taken by the ****** *********, the student may appeal to an appeal board. Any such appeal must be made in writing within 30 days for suspensions, probations, or other academicpenalties and within three monthsfor terminations. A request to be heard before the appealboard must be in writing tothe ****** *********, and it must set forth, in significant detail, the basisfor the appeal. An appeal board hearingwill be held within areasonable period of time, usually two weeks. The appeal board will be comprised of three faculty or staff members, none of whom have been instructors of the student,two of whom will be appointed by the campusPresident, and one of whom can be selectedby the student. The appealing student may call witnesses and provide other evidence to support his/her case. The decisionof the appeal board will be by majority vote, will be made within two days ofthe appeal board's meeting, and will be final and bindingupon the University and the student.

3.   If a suspension has already taken place and the course(s) is/are still ongoingand, upon appeal,reversed by the ****** ********* or an appeal board, the University will provide reasonable assistance andtime for the student to make up missed material,tests, or projects, all of this being on the basisthat such extra time or instruction is practical in the sole judgment ofthe University. In the event a student has already been terminated or suspendedand the course(s) has/have ended,the student will be allowed to retake, at no cost, any courses that were interrupted by a termination or suspension that was reversed upon appeal.

Please feel free to contact us with any additional questions regarding Ms. *** *****’s expressed concerns.


***** ********* ********** ******* ********** ****** ******

******* ******* ********* ******* ****** ********* ***** **** ************* ******** **** ******* ********** ****** ****

11/3/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I went to school at Herzing for quite awhile. Suddenly, I was enrolled in a class I already had transfer credits for. After contacting MANY people without a response I was dropped from the school for failing that one class! After numerous more calls, I was told my transfer papers never came through (no one told me this) and I had no record of that class. AGAIN, I sent my transcripts in. When they finally received them after the 3rd try, I was told to go through re-entry, and I would get back into classes. I did re-entry with a promise that someone would get back to me in a few days. NO ONE HAS FOR MONTHS. Email after email has been ignored. I have been scammed out of thousands without my degree.

Desired Settlement: I want someone to enroll me back in school or credit my FAFSA for wasted time.

Business Response:

To whom it may concern:

I have reviewed this complaint and communicated directly with the complainant. We have reached a mutually agreed upon solution whereby the complainant will be able to return to Herzing University to continue her studies without detriment to her academic record or her fiscal responsibilities to the institution.

Please let me know if you  have any questions,

****** ** **** ********* ******* ** ******** ********** *** ******* ******** ******* ********** ****************** ************ **** ***** ***** **** ********* ***** ** ******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



****** ********.....I am very pleased




7/16/2014 Problems with Product/Service | Complaint Details Unavailable
1/7/2014 Problems with Product/Service
Delivery Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

4 Customer Reviews on Herzing University
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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