BBB Accredited Business since
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This company offers medical instruction and research.
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A BBB Accredited Business since
BBB has determined that The Medical College of Wisconsin, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Medical College of Wisconsin, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
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Type of Entity
Business ManagementMr. John R. Raymond, President/CEO
Schools - Academic - Colleges & Universities Colleges, Universities, and Professional Schools (NAICS: 611310)
Alternate Business NamesMedical College Of Wisconsin
8701 W Watertown Plank Rd
Milwaukee, WI 53226 (414) 456-8296 Directions
PO Box 26509
Milwaukee, WI 53226
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Billing. The college sent me a bill for $345.76. I paid $100 on the bill each month. After the bill was all paid they sent me a final notice , collections notice. With today's technology are you going to tell me that this is the best you can do? They should have a system in place that recognizes payments. I would like a written apology and it would be nice to hear that they have fixed the technology problem. Customers try to pay their bills and this company basically is saying that this is not good enough. It would be better for this corporation to have a computer system that recognizes the payments and efforts of customers instead of making even good paying customers to appear to be 'deadbeats'. Shame on this company for not recognizing the efforts/payments of their customers.
Desired Settlement: Change the policy. You accepted my money without complaint and now you send me a notice?
Business Response: I thank Ms. ********* and BBB for bringing this matter to our attention. I have forwarded the complaint to our Billing supervisory staff for an investigation and response.
**** *. *******, **., ***.
********* and ***
MedicalCollege of Wisconsin
We thank our patient and their guarantor for bringing their concerns to our attention. We regret that they were frustrated by the billing cycle, and we took this complaint as an opportunity to consider process inprovements.
I would like to clarify that no adverse actions were taken on the guarantor or patient with regard to the billing cycle.
The patient complaint was based upon receiving a final notice that crossed their final payment in the mail. Upon review, I noted that gurantor made payments in $100 increments, the first two of which were received after the due dates. The third payment was made timely, but the fourth and final payment was made after the due date and after a final notice was generated and mailed to the guarantor. Final payment and final notice crossed in the mail.
It appears that neither patient nor guarantor arranged for a payment plan. Guarantor disputed that (see below), but a review of billing stubs did not reveal written request for a payment plan. Any misunderstandiong could have been avoided by patient or guarantor requesting a payment plan.
Much of our billing cycle is computer assisted. This helps create efficiencies and lower costs when hundreds of thousand of patients and millions of encounters are being processed annually. However, no algorithm is perfect and human intervention at the right time and for the right reason is frequently helpful. Although there is no obvious cost-effective way in which to improve the early phases of the billing cycle, I have asked our billing staff to consider ways through which accounts with small outstanding balances could be reviewed prior to sending a final notice.
We appreciate the feedback and hope that this response at least addressed the reasons why a final notice was sent.
**** *. *******, **., ***.
********* and ***, Medical College of Wisconsin
Summary of Inquiry
$345.76 self-pay responsibility (balance remaining) after WPS processed insurance claim. WPS’ payment posted on 10/23/12. ($200.00 deductible/$145.76 co-insurance) Details regarding the statement history & aging of this balance follows:
Statement #1 dated 11/10/12.
· Statement due date = 11/27/12
Statement #2 dated 12/8/12.
· Statement due date = 12/25/12
· No guarantor payment posted since 11/10/12 statement
· Aging incremented to dunning level 2
Statement #3 dated 1/5/13.
· Statement due date = 1/22/13
· $100 guarantor payment posted 12/14/12
· $100 guarantor payment posted 1/3/13
· Aging stuttered at dunning level 2.
Statement #4 dated 2/2/13.
· Statement due date = 2/19/13
· $100 guarantor payment posted 1/17/13
· Aging stuttered at dunning level 2.
Final notice dated 2/24/13.
· No guarantor payment posted between 2/2/13 statement and 2/24/13 final notice.
· Note: $45.76 guarantor Visa payment received in mail. Payment was processed in US Bank Navigator on Friday, 2/22/13 and posted to patient’s account on Monday, 2/25/13.
Guarantor spoke with billing staff#1 on 2/28/13 and billing staff#2 on 3/1/13 to complain about our billing process. Billing staff#2 explained the aging of this account and apologized that the final noticed crossed in the mail with the guarantor’s final payment. Billing staff#2 informed the guarantor that the final notice would not have been generated if she had formalized a payment plan with our office. Guarantor told billing staff#2 that she thought she had made note of her payment intentions on a statement stub that was sent to us with one of the payments. **Note: all payment stubs were reviewed and there was no indication that the guarantor had any intention of setting up a payment plan.**
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved