BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company states it offers on-line sales of personal and professional safety equipment including safety glasses, hard hats, and respirators. Please notice Cooper Safety (www.coopersafety.com) and Shop Direct Brands (www.shopdirectbrands.com) are two separate websites run by Direct Brands.
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A BBB Accredited Business since
BBB has determined that Cooper Safety Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cooper Safety Supply include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Brad Martell, Owner Ms. Lauren Wright, Operations Manager Mr. Andy Krystowiak, Customer Service Representative Ms. Barbara Sprinkman, Sales Development Specialist
Safety Equipment & Clothing Safety & Rescue Equipment Sales & Services First Aid Supplies Industrial Supplies Merchant Wholesalers (NAICS: 423840)
Products & Services
Cooper Safety Supply sells the following brand(s): 3M, Ergodyne, MSA, Bullard, Uvex, Bilsom, Brady , Howard Leight, Ironclad, Moldex, Showa Best
Cooper Safety Supply offers the following product(s): Ergonomics , Hard hats, gloves, rainwear, safety glasses. , Hi-Visibility Apparel , Respirators, Tool Bags & Belts
Method(s) of PaymentMastercard, Visa, American Express, Discover.
Refund and Exchange PolicyWe understand that ordering online can result in unexpected colors variations or wrong sizing. That is why Cooper Safety & Shop Direct Brands products can be returned within 30 days of delivery . In addition, if we made a mistake we like to make up for it by paying for the return shipping. Please note that if you ordered the wrong size, color etc. we will offer refunds but cannot offer to pay for return shipping.Due to the nature of our items we cannot accept any used or opened merchandise. Returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out), and all accessories. Please do not tape or write anything on the item. We reserve the right to refuse any such returns.Cooper Safety Supply and Shop Direct Brands reserves the right to change the shipping carrier selected by the customer for ground delivery service in the event of a return; however you will be notified in advance.
Please view http://www.coopersafety.com/ReturnPolicy.aspx or http://www.shopdirectbrands.com/terms-and-condition.aspx#returnPolicy for more information.
Alternate Business NamesDirect Brands, Incorporated ShopDirectBrands.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview