BBB Business Review

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Description

This company states it offers on-line sales of personal and professional safety equipment including safety glasses, hard hats, and respirators. Please notice Cooper Safety  (www.coopersafety.com) and Shop Direct Brands (www.shopdirectbrands.com) are two separate websites run by Direct Brands. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cooper Safety Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cooper Safety Supply include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Cooper Safety Supply
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: September 04, 2008 Business started: 01/01/2006 in WI Business started locally: 01/01/2006 Business incorporated: 03/20/2009 in WI
Type of Entity

Corporation

Business Management
Mr. Brad Martell, Owner Ms. Lauren Wright, Operations Manager Mr. Andy Krystowiak, Customer Service Representative Ms. Barbara Sprinkman, Sales Development Specialist
Contact Information
Customer Contact: Mr. Andy Krystowiak, Customer Service Representative
Principal: Mr. Brad Martell, Owner
Principal: Ms. Lauren Wright, Operations Manager
Business Category

Safety Equipment & Clothing Safety & Rescue Equipment Sales & Services First Aid Supplies Industrial Supplies Merchant Wholesalers (NAICS: 423840)

Products & Services

Cooper Safety Supply sells the following brand(s): 3M, Ergodyne, MSA, Bullard, Uvex, Bilsom, Brady , Howard Leight, Ironclad, Moldex, Showa Best

Cooper Safety Supply offers the following product(s): Ergonomics , Hard hats, gloves, rainwear, safety glasses. , Hi-Visibility Apparel , Respirators, Tool Bags & Belts

Method(s) of Payment
Mastercard, Visa, American Express, Discover.
Refund and Exchange Policy
We understand that ordering online can result in unexpected colors variations or wrong sizing. That is why Cooper Safety & Shop Direct Brands products can be returned within 30 days of delivery . In addition, if we made a mistake we like to make up for it by paying for the return shipping. Please note that if you ordered the wrong size, color etc. we will offer refunds but cannot offer to pay for return shipping.Due to the nature of our items we cannot accept any used or opened merchandise. Returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out), and all accessories. Please do not tape or write anything on the item. We reserve the right to refuse any such returns.Cooper Safety Supply and Shop Direct Brands reserves the right to change the shipping carrier selected by the customer for ground delivery service in the event of a return; however you will be notified in advance.

Please view http://www.coopersafety.com/ReturnPolicy.aspx or http://www.shopdirectbrands.com/terms-and-condition.aspx#returnPolicy for more information. 
Alternate Business Names
Direct Brands, Incorporated ShopDirectBrands.com

Customer Review Rating plus BBB Rating Summary

Cooper Safety Supply has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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