This Business is not BBB accredited
Security Luebke Roofing, Inc.
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This company offers residential roofing, including: asphalt, cedar, slate and clay shingles, concrete tiles, gutters and gutter protection products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Troy Ribble, President
Roofing Contractors Gutters & Downspouts Contractor - Insulation Roofing Contractors (NAICS: 238160)
Products & Services
Security Luebke Roofing, Inc. offers the following product(s): Residential, Commercial, Gutter Protection, Insulation, Sheet Metal, and Service Department
Service AreaNortheastern Wisconsin
Alternate Business NamesSecurity-Luebke Roofing Co. The Ribble Group, Inc.
This company was bought by Security-Luebke, Inc. in May of 2013. Please view new report.
THIS LOCATION IS NOT BBB ACCREDITED
820 Hyland Ave
Kaukauna, WI 54130 Directions
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According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We authorized the company to replace the roof on our home. When the crew began removing the old shingles, they also removed and destroyed the gutters which we had not authorize to be replaced. I immediately called the project manager, who tried to tell me that I would be required to pay for new gutters, even though we hadn't asked for them to be replaced. After several conversations and much debate, the project manager finally agreed to have new gutters installed. They subcontracted another company to have new gutters installed, which was completed. However, the old downspouts were attached to the new gutters in a way that causes water to pour straight down out of the gutters, rather than flowing down through the downspouts. This has caused our basement to begin leaking during periods of heavy rain in the areas where the downspouts are attached to the gutters. We have tried working with the project manager to have this problem corrected, but were told that because we didn't agree to pay for the new gutters (which we did not authorize to begin with), they would not fix this problem. The project manager advised that we would be charge $85/ hour to have someone come to our house and correct the problem because "you reap what you sew".
Desired Settlement: We would like the company to have the problem fixed, so that the downspouts are correctly attached to the gutters and function properly.
*** *** of the company contacted us immediately after being notified of the complaint. He came to our house, took apart the pieces connecting the gutters with the downspout, and re-attached it securely. He has also followed up with us several times to make sure that the problem has been completely resolved. We are extremely satisfied with his efforts to resolve this complaint.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|10/9/2011||Problems with Product/Service|
|6/15/2011||Problems with Product/Service|