Business ProfileforGanser Company, Inc.

Signed a contract with Ganser in May of 2021. It took them a month to finalize it. Two months to send a measurement guy out. Then a month later come to find out he was fired and our measurements were lost, there’s no record of the project. They fired several more staff members. Laundry list of communication failures. Then came the excuses: can’t do anything until the weather is above 60, it was in the seventies for a few weeks, we don’t have staff, we have supply issues, even though I was told it was sitting in a warehouse for us over the 2021 winter, we’ve had back ups in the other jobs, none of which are my problem. Then the best part the showroom tells me Marc is “on a sales call” bringing in more clients when he cannot take care of the ones he already has, and had waiting an entire year! He canceled the contract because they cannot satisfy it 16 months after we signed it. Now I’m still waiting for my refund 2 weeks after. If your looking for excuses instead of completed projects they’re the ones to see. I would give Ganser Company zero stars if I could. I will be telling anyone who is looking for siding or roofing to stay as far from Ganser as possible, because they’re a scam.

Hi *****,As we agreed back in June of this year, if due to supply chains and project bottlenecks to stemming from the inability to get materials in, did not allow us to have the ability to start your project in July of this year, I agreed that we would cancel your job and refund your money--which we are. You stated you had another contractor that could get to the project sooner if we could not start in July. The company is not running a "scam"--we are working through supply chain issues that have severely restricted us from hiring to meet the bottleneck. How can you build your business with staff if you don't know for certain when things will be in nor can you get firm dates from suppliers? Do I hire a high skilled installer at $ ***** to $ ***** an hour, and I have nothing for him/her to install? "Well, today...you're scrubbing toilets"...do you think you'll retain that individual? I am not trying to be funny but state what is going on in a very common sense way.Also, we are not going to hire individuals right now, in the midst of challenges, there is no time to train as this business takes at the minimum, 2-3 years to understand and no mislead customers. The ones that are qualified to hire, already have jobs and are assets to their employers. We eliminated positions and cut the fat of the company, keeping our best people. We can get more done, rather than having too many "cooks in the kitchen" did not help us navigate the daily, weekly, and monthly changes. Back a year and a half ago, all businesses, not just construction, were able to get supplies in within 3 months. Now from cars to electronics, appliances, construction to equipment, companies and clients are now waiting 6 months to over a year to get orders in.Yes, we are still signing contracts, and our customers now know since we've had a year of a snap shot to see how turnaround for products is turning out, that they will be waiting in cases up to 9 to 12 months. But the difference is they are being told that upfront whereas a year ago, we did not know how things were going to go--nor did anyone else.I apologize you had to endure all this--in all the years I have worked in the business, never have I nor anyone else I know running a business, has seen anything like this. And there shouldn't be anyone, unless they lived and worked through the last pandemic of 1918.We are still getting projects done, our customers are happy and relieved their projects are finished up, but all everyone needs now is time--and being a business that has elapsed 83 years of doing business, had its many shares of trials and challenges, I am not worried we will get through this and we have many times before.I have stated to many of my customers, what my Grandpa **** Ganser said to his customers, when they had similar things outside of their control happen: "Well, the longer you have to wait, the newer it will be." I smile and this memory has helped me in my daily work.I am happy you were able to find someone you can trust and that your work will be done to your satisfaction. I am sorry for the runaround--I am tired of it too. It will change, it is just a matter of when the world and the issues that lead to this, settle down.Sincerely,********************* Ganser--Vice ********** ********************** ****