BBB Business Review

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This business is not BBB accredited.

Extendicare Health Services, Inc.

Additional Locations

Phone: (414) 908-8000 View Additional Phone Numbers 111 W Michigan St, Milwaukee, WI 53203 View Additional Email Addresses

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This company offers health care services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Extendicare Health Services, Inc. include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Extendicare Health Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1969 Business started: 01/01/1976 in WI Business started locally: 01/01/1976 Business incorporated 03/27/1989 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Health & Family Services
1 W. Wilson St., Madison WI 53701
Phone Number: 608-266-1865

Type of Entity

Corporation Principal Extendicare

Business Management
Mr. Tim L. Lukenda, CEO/President Ms. Elyse Aasen, Corporate Counsel Ms. Nicole Aubin, Consumer Relations Specialist Ms. Jennifer Mistele, Accounts Receivable Manager Ms. Karen Schaewe, Executive
Contact Information
Principal: Mr. Tim L. Lukenda, CEO/President
Customer Contact: Ms. Jennifer Mistele, Accounts Receivable Manager
Business Category

Rehabilitation Services Health & Medical - General Nursing Homes

Alternate Business Names
All About Life Rehabilitation American Heritage Applegate Terrace Beloit Health and Rehabilitation Center Cedar Springs Health & Rehabilitation Cornell Area Care Crystal River Nursing & Rehabilitation Heritage Court Heritage Nursing & Rehabilitation Hospitality Nursing & Rehabilitation Lake Country Health & Rehabilitation Lake Country Landing Maple Ridge Health & Rehabilitation Mayville Nursing & Rehabilitation Meadow View Manor Menomonee Falls Health Care Mercy Residential & Rehabilitation Center Monroe Manor Nursing & Rehabilitation Morningside Health Oakwood Villa Plymouth Manor Nursing Home Retirement Community of Nekoosa River's Bend Health & Rehabilitation Sheboygan Progressive Care Sunrise Care Center United Health, Inc. Wausau Manor Weyauwega Health Care Willowbrook Nursing & Rehabilitation Willowcrest Care Center Willowdale Nursing & Rehabilitation Willowfield Nursing & Rehabilitation Willows Nursing & Rehabilitation Center
Additional Information

Extendicare Health Services, Inc. was formerly known as United Health, Inc. Extendicare Health Services, Inc. operates the following nursing homes: Plymouth Manor Nursing Home 619 W. Walnut, Milwaukee, Wisconsin Willowcrest Care Center 3821 S. Chicago Ave., South Milwaukee, Wisconsin Mercy Residential & Rehabilitation Center 2727 W. Mitchell St., Milwaukee, Wisconsin

Industry Tips
Buying Medicines and Medical Products Online

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.