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          Candlewood Property Management, LLC has 1 locations, listed below.

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            Business ProfileforCandlewood Property Management, LLC

            Property Management

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Candlewood Property Management, LLC provides property management, property maintenance, property rentals, apartment finding and rental services.

            Business Details

            BBB File Opened:
            12/22/2011
            Years in Business:
            24
            Business Started:
            11/1/1999
            Business Started Locally:
            11/1/1999
            Business Incorporated:
            3/20/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Travis R. Haines, Co-Owner
            • Carrie L. Haines, Co-Owner
            Contact Information

            Principal

            • Travis R. Haines, Co-Owner
            • Carrie L. Haines, Co-Owner

            Customer Contact

            • Travis R. Haines, Co-Owner
            • Carrie L. Haines, Co-Owner
            Additional Contact Information

            Fax Numbers

            • (715) 344-1001
              Primary Fax

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I am a grad student at the ******************************************** and I was trying to find student housing. I found a property through Candlewood and I was told to apply for an apartment I was interested in leasing. I had to pay $25 to apply and my mom had to pay an additional $25 as a guarantor to apply separately. I also had to pay a pet fee. After viewing the apartment, I declined due to the poor condition of the apartment and building. The apartment smelled of smoked and marijuana. I explained this to the manager of Candlewood and requested *********** back. I was denied return of the deposits as it was not their fault the apartment smelled of smoke and marijuana and in poor condition. I was further told that I could not receive my pet deposit back either and had to work with a 3rd party to get that back. I realize the laws have changed and the landlord can do basically whatever they want without recourse. I have a good rental history and rented the same apartment in ********** ** during undergrad. I have very limited funds working part-time and going to grad school full-time. I feel their policy is detrimental to lower income families. Collecting fees prior to signing leases. Affordable housing is very hard to find. I felt pressured into completing the application because of the lack of affordable housing. I appreciate any help you can provide to get my deposit back. I have found alternate housing but have to pay much more and take out more student loans to afford rent. Thank you.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Taylor A

            1 star

            01/23/2023

            Worst rental company in Wisconsin. They put you through so many hoops and are very disrespectful! It takes forever to get answers and then they dodge the real questions. They make living in one of their rentals miserable with all the inspections and visits as if you do not know how to take care of yourself or a home!

            Candlewood Property Management, LLC Response

            01/24/2023

            Thank you for your feedback. We understand that the decision not to renew your lease agreement may have been disappointing, Without going into details here, our team has explained all the reasons that lead to this decision. We take the financial security and the condition of our properties very seriously and have a responsibility to our other tenants and owners to ensure that they are maintained to a certain standard. We apologize if any inspections or visits caused any inconvenience, but they were necessary to assure the issues were corrected properly. We hope you understand and wish you the best in your future housing endeavors.

            Local BBB

            BBB Serving Wisconsin

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