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BBB Business Review

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BBB Accredited Business since

Cream City Process, LLC

Phone: (414) 212-5323 500 W. Silver Spring Drive Suite K200 , Milwaukee, WI 53217

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Cream City Process specializes in service of legal process for cases ranging from foreclosure, divorce, custody, evictions, subpoenas, and summons & complaints.  Investigation/skip trace services are also available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cream City Process, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cream City Process, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Cream City Process, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: October 01, 2013 Business started: 09/30/2009 in WI Business started locally: 09/30/2009 Business incorporated 09/30/2009 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Randall K. Conrad, Co-Owner Ms. Sara A. Conrad, Co-Owner
Contact Information
Principal: Mr. Randall K. Conrad, Co-Owner
Principal: Ms. Sara A. Conrad, Co-Owner
Business Category

Process Servers Legal Forms All Other Support Services (NAICS: 561990)

Method(s) of Payment

Cash, Check & Major Credit Cards are all accepted.

Service Area
Northeastern and Southeastern Wisconsin
Alternate Business Names
CreamCity Process
Additional Information

Research indicates this company may operate from a virtual office.  A virtual office is rented office space used primarily for the business to have a physical local address.  Some small business owners choose to rent a virtual office to bridge the gap between the home office and physical office, and have a meeting place for their clients.  The company work crew may live locally.  Company management may or may not be located within the city and state of the office.  Virtual offices have receptionists on staff that route the phone calls and relay messages to the business owners that rent the virtual office space.   

Customer Review Rating plus BBB Rating Summary

Cream City Process, LLC has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.