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BBB Business Review

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BBB Accredited Business since

Shadow Fax, Inc.

Phone: (608) 222-1918 Fax: (608) 222-7202 View Additional Phone Numbers 4601 Helgesen Dr, Madison, WI 53718

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers laser printers, fax machine, multifunction and plotter sales, service and supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Shadow Fax, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Shadow Fax, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Shadow Fax, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 11, 1992 Business started: 02/01/1988 in WI Business started locally: 02/01/1988 Business incorporated 02/03/1988 in WI
Type of Entity


Business Management
Mr. Tim Meixelsperger, President Jerry Colquhoun, Service Manager Kevin Fettig, Hardware Sales & Support Ms. Marti Whitson, Office Manager
Contact Information
Principal: Mr. Tim Meixelsperger, President
Customer Contact: Ms. Marti Whitson, Office Manager
Business Category

Printers Fax Transmission Service Copiers & Copier Supplies Fax Equipment & Systems Office Supplies Photographic and Photocopying Equipment Manufacturing (NAICS: 333316)

Products & Services

Shadow Fax, Inc. sells the following brand(s): Brother, Hewlett-Packard (HP), Okidata (Oki), Xerox


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.