Business ProfileforDickenschrauf Plumbing, LLC

Dickenschrauf Plumbing did repairs that were not authorized by us or that we had knowledge of, without a signed proposal or contract, and/or letting us know ahead of time what needed to be repaired and the costs involved. They then severely overcharged us for said repairs and now threatening us with collection agency procedures if we don't pay the invoice in full. We need your help to get this resolved. The only repairs they were to do was to install a water heater and labor costs. Then it was discovered we had frozen pipe problems and breakage, and before we got any details, they did the repairs and charged so much more than the water heater repair of $1400.00. We were not expecting to pay an additional bill of $1930.00. That was $430 for parts and $1500 for labor, but up until recently with threats of collections, they have just now given us a detailed invoice. Calls to this business from *********************, my brother-in-law, was never answered. They would never call him back. He left 3 messages. We have tried to get results and told them that we would pay $1000 of the $1930, which is a more reasonable price. They never had authorization to do the work, broke into walls to do the repairs without our knowledge and didn't repair them, left a door open to the freezing elements which made the furnace work all night and now, they want full payment. They could of charged us anything they want. It could have been $2930, $3930, $4930 and they say we have to pay. No one takes their car to be repaired and they repair it without advising the extent of the work and costs. Then they need to get an ok. We never were given that opportunity. How do we know that they haven't inflated their amounts. Replacing copper piping costed us more than a water heater and labor. It sounds extreme to me. Please help us to resolve this. We didn't ok this work. If we had a explanation and total, it would be different. Maybe we would have used someone else who could have been cheaper. Thank you very much.