Business ProfileforAhern-Gross, Inc.

We hired Ahern Gross to *************** our water heater, check on our kitchen sink drainage, and scope our home's waste line to see if there were tree roots impeding the flow of waste water. On 10/20/23, the plumber arrived and stated he couldn't scope the pipe due to not having the equipment, and that we could either pay for the service regardless of the presence of roots or skip it and pay for a service call in the future if need be. I chose to have them provide the snaking service. The plumber called me a couple hours later to inform me he had gotten the snake cable stuck in the pipe and could not get it out. He stated it was "a freak thing" and the only way to get the cable out was to excavate our front yard to expose the pipe. I asked at that time who would be responsible for the bill. He stated his boss said they were going to contact the city since it was stuck at the residential/************* of pipes. On 2 occasions on 10/20/23 I asked the plumber to have his boss call me to discuss billing. No one did so. I called Ahern Gross' office on 10/23/23 and was told they were still waiting for a response from the city. I requested a phone call when they heard back. I never received any communication from Ahern Gross until 11/1 when I received a bill for $1879 in the mail describing my responsibility to pay for 6+ labor hours and a $1092 excavation charge.I went to Ahern Gross' office the morning of 11/2 and spoke to an employee. He said they will not cover any portion of the cost, and confirmed if we do not pay the full bill they will send it to Collections. He did not: offer to split the cost, apologize for the inconvenience, acknowledge his company's lack of communication or follow through, and didn't have anything to say when I questioned why the snaking service we've had done 3 times in the last 6 years never resulted in any issues until their company performed it. Additionally, the other 2 services we originally requested be performed were not completed.