BBB Business Review

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This business is not BBB accredited.

Gift Works Plus

Phone: (888) 456-9878 View Additional Phone Numbers N15w22218 Watertown Rd, Waukesha, WI 53186

BBB Business Reviews may not be reproduced for sales or promotional purposes.


GiftWorksPlus is a small company that customizes handmade frames to customers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gift Works Plus include:

  • 35 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Gift Works Plus include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 24
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 35

Customer Reviews Summary Read customer reviews

20 Customer Reviews on Gift Works Plus
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 20

Additional Information

BBB file opened: February 24, 2005 Business started locally: 01/01/1995
Type of Entity

Sole Proprietorship

Business Management
Ms. Karla Jordan, President Ms. Shannon Murrenus, Wholesale Account Manager
Contact Information
Principal: Ms. Karla Jordan, President
Customer Contact: Ms. Shannon Murrenus, Wholesale Account Manager
Business Category

Picture Frames - Dealers Picture Frames - Restore & Repair Picture Frames - Wholesale & Manufacturers Picture Frames - Manufacturers Supplies Other Personal and Household Goods Repair and Maintenance (NAICS: 811490)

Products & Services

Gift Works Plus offers the following product(s): Personalized Frames

Method(s) of Payment
Visa, MC and Discover
Refund and Exchange Policy
We will refund or exchange withing 30 days of purchase.
Alternate Business Names
Frame Works Studio Select

Customer Review Rating plus BBB Rating Summary

Gift Works Plus has received 1.66 out of 5 stars based on 20 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.