BBB Business Review
BBB Accredited Business since
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This firm offers pet supplies, pond supplies, pet vaccines and prescriptions and a full line of pet care products.
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A BBB Accredited Business since
BBB has determined that Drs. Foster & Smith meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Drs. Foster & Smith include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 26 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||26|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Type of Entity
Business ManagementMs. Michelle Bellile, Customer Service Manager Dr. Race Foster, C E O Ms. Ann Mapes, Circulation Director Dr. Martin Smith, President
Pet Supplies & Foods - Retail Internet Shopping Mail Order & Catalog Shopping Electronic Shopping (NAICS: 454111)
Alternate Business NamesDoctors Foster & Smith Doctors Foster and Smith Pet Supplies Foster & Smith - Order Foster and Smith, Inc.
Veterinarians Dr. Rory Foster and Dr. Marty Smith founded this company.