BBB Accredited Business sinceAdditional Locations
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This firm offers pet supplies, pet prescriptions, pet food and a full line of pet care products.
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A BBB Accredited Business since
BBB has determined that Drs. Foster & Smith meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Drs. Foster & Smith include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 42 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||42|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||40|
Type of Entity
Business ManagementDr. Race Foster, CEO Ms. Fawn Lawton, Assistant Manager Ms. Ann Mapes, Circulation Director
Pet Supplies & Foods - Retail Internet Shopping Mail Order & Catalog Shopping Electronic Shopping (NAICS: 454111)
Alternate Business NamesDoctors Foster & Smith Doctors Foster and Smith Pet Supplies Foster & Smith - Order Petco Wellness LLC
Veterinarians Dr. Rory Foster and Dr. Marty Smith founded this company.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview