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BBB Business Review

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BBB Accredited Business since

Drs. Foster & Smith

Additional Locations

Phone: (715) 369-3305 Fax: (800) 776-8872 PO Box 100, Rhinelander, WI 54501 http://www.drsfostersmith.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm offers pet supplies, pond supplies, pet vaccines and prescriptions and a full line of pet care products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Drs. Foster & Smith meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Drs. Foster & Smith include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 15
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

20 Customer Reviews on Drs. Foster & Smith
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 20

Additional Information

BBB file opened: May 30, 1990 Business started: 01/01/1983 in WI Business started locally: 01/01/1983 Business incorporated 09/27/2012 in WI
Type of Entity

Corporation

Business Management
Dr. Race Foster, CEO Ms. Fawn Lawton, Assistant Manager Ms. Ann Mapes, Circulation Director Dr. Martin Smith, President
Contact Information
Principal: Dr. Race Foster, CEO
Customer Contact: Ms. Fawn Lawton, Assistant Manager
Business Category

Pet Supplies & Foods - Retail Internet Shopping Mail Order & Catalog Shopping Electronic Shopping (NAICS: 454111)

Alternate Business Names
Doctors Foster & Smith Doctors Foster and Smith Pet Supplies Foster & Smith - Order Petco Holdings, Inc.
Additional Information

Veterinarians Dr. Rory Foster and Dr. Marty Smith founded this company.


Customer Review Rating plus BBB Rating Summary

Drs. Foster & Smith has received 4.69 out of 5 stars based on 20 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.