Text Sizesmall medium large

This business is not BBB accredited.

Active Dogs

Phone: (877) 302-1541 View Additional Phone Numbers N3710 2nd St, Weyerhaeuser, WI 54895 http://www.eezwalker.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Activedogs.com is a manufacturing company located in Northern Wisconsin where the winters are long and white.
Our facility is 15,000 sq. ft. with additional kennel and training field. We employ approximately thirty American
workers that are craftsman in their fields. We specialize in manufacturing training aids and equipment for Working Dogs.

Our facility houses:

Sewing Department
Leather Department
Embroidery Department
Plotting & Engraving Department  
Welding & Fabricating Department 

We are dedicated to offering the highest quality products made in the U.S.A. 
Our motto is quality comes first before quantity. We carefully produce each product knowing that
it will be used in conjunction with a dog that deserves the best while working and serving mankind.
We have a love and appreciation for the working dog breeds and high energy dogs.
Our dogs bring us much enjoyment through working, training, and learning together.

We also have a great appreciation for our customers and the effort they put forth into training their four legged
companions. This is why we strive to produce top quality goods at reasonable prices.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Active Dogs include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Active Dogs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 19, 2010 Business started: 02/01/2002 in WI Business incorporated 02/01/2002 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Amy Hajdasz, Owner
Contact Information
Principal: Ms. Amy Hajdasz, Owner
Business Category

Pet Supplies & Foods - Retail

Method(s) of Payment

Visa

Mst Card

Amex

Discover

Money Order

PayPal

Amazon

Refund and Exchange Policy

Activedogs Return Policy 

No Hassle Returns
If for any reason you are not completely satisfied with your ActiveDogs order, you can return your 
merchandise within 30 days from the date of purchase. All returns must be issued RMA # in order for
your return to be processed. The following options are available to you; 
Refund: Items can be returned for a refund to the original method of payment if returned within 30 days. 
A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable. 
Exchange: Items can be returned for product exchange. 
Customer is responsible for the shipping charges on the replacement item. 
Online Credit: Items can be returned for an online credit with no restocking penalty. 
Online credit is valid for 1 year from the issue date. 
Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has
not been processed the shipping department. After the order is sent to the Shipping department we
cannot cancel or change the order for any reason. If you would like to cancel the order by refusing the
UPS delivery a $7.95 fee will be subtracted from your refund for the return postage.


Damaged/Defect Goods: Please contact us immediately upon receipt of your order, 
we will determine wither replacements can be sent immediately or if a claim with the
shipping company needs to be filed. Please keep all original packing materials. 


Items not available for return:
Kennel Runs, Embroidered Clothing, Customized Items, Vests with additional
patches beyond standard quantity are considered “custom item”. 
Also any items being closed out or items on clearance are non-returnable.
All items being returned must have all original packaging and tags.
All items must be in New Condition, not altered in anyway and must be free of all dog hair.
If items arrive with any of the above issues we will return the product
back to the customer and item will not be processed as a return. 

Instruction To Return An Item:

1: Please review above policy to ensure your item qualifies for a return.

2. Please have your order number and or pack slip number & name on billing address.

3. Call or email customer service to request an RMA number. 
    (877-302-1541 or returns@activedogs.com)

4. With issued RMA# written on the outside of the package, please ship the items
back to ActiveDogs with a copy of your pack slip or sales receipt.

5. Returns can take 7-14 days to process.

6. Once your return is processed you will receive an email 
with credit information or an email with your new order details.

Return Address
Activedogs.com
RMA# _________
N3710 County Hwy F
Weyerhaeuser, WI 54895
Alternate Business Names
ActiveDogs.com

Customer Review Rating plus BBB Rating Summary

Active Dogs has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.