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Activedogs.com is a manufacturing company located in Northern Wisconsin where the winters are long and white.
Our facility is 15,000 sq. ft. with additional kennel and training field. We employ approximately thirty American
workers that are craftsman in their fields. We specialize in manufacturing training aids and equipment for Working Dogs.
Our facility houses:
Plotting & Engraving Department
Welding & Fabricating Department
We are dedicated to offering the highest quality products made in the U.S.A.
Our motto is quality comes first before quantity. We carefully produce each product knowing that
it will be used in conjunction with a dog that deserves the best while working and serving mankind.
We have a love and appreciation for the working dog breeds and high energy dogs.
Our dogs bring us much enjoyment through working, training, and learning together.
We also have a great appreciation for our customers and the effort they put forth into training their four legged
companions. This is why we strive to produce top quality goods at reasonable prices.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Active Dogs include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Amy Hajdasz, Owner
Pet Supplies & Foods - Retail
Method(s) of Payment
Refund and Exchange Policy
Activedogs Return Policy
No Hassle Returns
If for any reason you are not completely satisfied with your ActiveDogs order, you can return your
merchandise within 30 days from the date of purchase. All returns must be issued RMA # in order for
your return to be processed. The following options are available to you;
Refund: Items can be returned for a refund to the original method of payment if returned within 30 days.
A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.
Exchange: Items can be returned for product exchange.
Customer is responsible for the shipping charges on the replacement item.
Online Credit: Items can be returned for an online credit with no restocking penalty.
Online credit is valid for 1 year from the issue date.
Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has
not been processed the shipping department. After the order is sent to the Shipping department we
cannot cancel or change the order for any reason. If you would like to cancel the order by refusing the
UPS delivery a $7.95 fee will be subtracted from your refund for the return postage.
Damaged/Defect Goods: Please contact us immediately upon receipt of your order,
we will determine wither replacements can be sent immediately or if a claim with the
shipping company needs to be filed. Please keep all original packing materials.
Items not available for return:
Kennel Runs, Embroidered Clothing, Customized Items, Vests with additional
patches beyond standard quantity are considered “custom item”.
Also any items being closed out or items on clearance are non-returnable.
All items being returned must have all original packaging and tags.
All items must be in New Condition, not altered in anyway and must be free of all dog hair.
If items arrive with any of the above issues we will return the product
back to the customer and item will not be processed as a return.
Instruction To Return An Item:
1: Please review above policy to ensure your item qualifies for a return.
2. Please have your order number and or pack slip number & name on billing address.
3. Call or email customer service to request an RMA number.
(877-302-1541 or firstname.lastname@example.org)
4. With issued RMA# written on the outside of the package, please ship the items
back to ActiveDogs with a copy of your pack slip or sales receipt.
5. Returns can take 7-14 days to process.
6. Once your return is processed you will receive an email
with credit information or an email with your new order details.
N3710 County Hwy F
Weyerhaeuser, WI 54895