BBB Business Review

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This business is not BBB accredited.

When You're Away, LLC

Phone: (920) 694-1776 613A N 14th St, Sheboygan, WI 53081

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides away care personalized service, including feeding and exercising of pets, water changes, waste pick-up/litter box clean-up, light cage upkeep and administering of medication, house care, bringing in mail, opening and closing blinds, plant care, and taking out trash.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for When You're Away, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on When You're Away, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 07, 2012 Business started: 01/05/2007 in WI Business started locally: 01/05/2007 Business incorporated 01/05/2007 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Krista . S. DeRocher, Owner
Contact Information
Customer Contact: Ms. Krista . S. DeRocher, Owner
Business Category

Pet Sitting Services Home Sitting Services Pet Exercising Service Professional Organizations (NAICS: 813920)

Hours of Operation
M: 6:00 AM - 9:30 PM
T: 6:00 AM - 9:30 PM
W: 6:00 AM - 9:30 PM
Th: 6:00 AM - 9:30 PM
F: 6:00 AM - 9:30 PM
S: 6:00 AM - 9:30 PM
Su: 6:00 AM - 9:30 PM
Method(s) of Payment
Cash, American Express, Discover, MasterCard & Visa
Service Area
Sheboygan and Ozaukee counties

Customer Review Rating plus BBB Rating Summary

When You're Away, LLC has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.