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BBB Accredited Business since
Phone: (262) 355-5095 687 N Mill St, Saukville, WI 53080
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This company offers house and pet sitting services, including vacation services, 24 hour dog care, daily dog walks, veterinarian visits, animal transportation, and dog waste pickup and removal.
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A BBB Accredited Business since
BBB has determined that Ozaukee County House and Pet Sitters LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ozaukee County House and Pet Sitters LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Angela Wiske, Owner Mr. Thomas Wiske, Owner
Pet Sitting Services Home Sitting Services Pet Boarding - Dogs Pet Waste Removal Pet Exercising Service Pet Transporting Pet Care (except Veterinary) Services (NAICS: 812910)
Method(s) of PaymentCash or Check
Service AreaOzaukee County Wisconsin and Border Towns Including the cities of River Hills, Bayside, Thiensville, Mequon, Grafton, Cedarburg, Port Washington, Saukville, Fredonia, Belgium, Random Lake, Newburg and Trenton.
Alternate Business NamesOCHAPS Ozaukee County House & Pet Sitters
Industry TipsRead Before Signing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
687 N Mill St
Saukville, WI 53080 (262) 355-5095 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My family has entrusted Ozaukee House and Pet Sitters in the past with taking care of our animals and home. We were happy with the service then and they kept our house key for future service. We scheduled them over the phone to sit again for Oct 23 -Oct 24th of this year. They were well aware of this plan as they called back and asked for us to let them know exactly when to start on that Friday. I left a detailed message of starting in the afternoon that day. Well we left on our outing, and when my husband was returning on that Sat. he called and left a message to let them know of this too. When he got home he questioned as to whether they had even been to our home. Our animals looked like they had never been let out. Usually when this business is done they leave an invoice on our counter and there was not one. I called to check on this and left a message to please get back to us. In fact I have left many messages and no one has replied. I am now just looking for an answer as to what happened and ato get my house key back from them.
Desired Settlement: An explanation as to why and how this non service occurred and to get back my house key.
Business Response: This was a communication error and we did not provide any service. No fee was charged and we will return their house key at once.
Better Business Bureau:
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I will not accept this until we have our key.
I am also wondering why it took writing to the Better Business Bureau to get a response from the company?
Why were all our telephone messages ignored?
Does not seem like good business practices.
Sorry this had to end this way.
The key has been returned, we do not wish to have this person as a client in the future and have decided that her foul language and poor attitude went overboard and as a result have blocked all calls coming from her since that weekend. As a business, we provide over 1,000 service calls per year to hundreds of clients and only on occasion something like this happens. In almost all of those cases, the clients understand that the communication failure is the fault of both parties. Its too bad she is so close minded and judgmental, we would not do business with this person again for any amount of money.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you for returning our house key and finally acknowledging that our pets were left unattended on that specific weekend.
All this could of been avoided if we just were told what or what not had happened at that time.
Your fabrication of us using foul language and pour attitude is unbecoming and unprofessional.
Customer Reviews Summary