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BBB Business Review

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BBB Accredited Business since

Ruffin' It Resort

Phone: (608) 310-4299 View Additional Phone Numbers 635 Struck St., Madison, WI 53719 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is a pet resort offering hotel (overnight boarding) and daycare services exclusively for dogs. It offers kennel-free small group boarding, indoor and outdoor play parks, activities, luxury suites, spa upgrades, webcams, and a retail boutique. The Best In Show Consulting division provides business consultation for those looking to enter the pet service industry.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ruffin' It Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ruffin' It Resort include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ruffin' It Resort
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: October 07, 2008 Business started: 04/21/2006 in WI Business started locally: 04/21/2006 Business incorporated 09/17/2004 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Renee Brantner Shanesy, Owner/General Manager
Contact Information
Principal: Ms. Renee Brantner Shanesy, Owner/General Manager
Business Category

Pet Boarding - Dogs Pet Day Care Pet Services Pet Boarding & Kennels Pet Exercising Service Business Consultants Pet Sitting Services

Products & Services

Ruffin' It Resort sells the following brand(s): Ruff Wear performance gear, Zukes specialty natural canine treats , Stella & Chewys freeze-dried patties & meal mixers, Zukes all natural canine treats, Himalayan chew bones

Hours of Operation
Ruffin' It Resort offers care 24 hours a day, seven days a week; office hours Mon. - Fri. 6:30am-6pm, Sat. 9am-11am and 4pm-6pm, Sun. 4pm-6pm
Method(s) of Payment
Visa, Mastercard, Amex, local checks
Service Area
Best In Show Consulting services are available on-site at Ruffin’ It Resort, as well as throughout the United States and Canada, and remotely 24 hours a day, seven days a week.
Alternate Business Names
Best In Show Consulting Club Bow-Wow, LLC

Customer Review Rating plus BBB Rating Summary

Ruffin' It Resort has received 4.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.