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BBB Accredited Business sinceAdditional Locations
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Batzner Pest Control offers specialized commercial and residential pest control services. Batzner Pest Control is a full-service company focused on eliminating carpenter ants, small ants, mice, stinging insects, roaches, bed bugs, flies, centipedes, spiders, earwigs, Asian lady beetles, box elder bugs and all other insects.
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A BBB Accredited Business since
BBB has determined that Batzner Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Batzner Pest Control include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jerry Batzner, President Ms. Mary Batzner, Vice President
Pest Control Services Exterminating and Pest Control Services (NAICS: 561710)
Service AreaWisconsin and Illinois
This company was formally located at 16700 Victor Rd.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
114 S Main St Ste 276
Fond Du Lac, WI 54935 (920) 921-5260 Directions
16948 W Victor Rd
New Berlin, WI 53151 (800) 878-2110 (262) 797-4160 Directions
2080 W 9th Ave Ste 338
Oshkosh, WI 54904 (920) 231-3220 Directions
2221 S Webster Ave Ste 254
Green Bay, WI 54301 Directions
2310 S Green Bay Rd Ste C187
Racine, WI 53406 (262) 552-7370 Directions
THIS LOCATION IS NOT BBB ACCREDITED
3149 Dundee RdSuite 257
Northbrook, IL 60062 Directions
6666 Odana Rd Ste 101
Madison, WI 53719 (608) 231-2160 Directions
PO Box 270386
Milwaukee, WI 53227
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Additional Phone Numbers
- (800) 878-2110(Phone)
- (847) 607-0001(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have recently used Batzner Pest Management in order to deal with my bed bugs. I paid $600 for 3 treatments of chemicals that would take 3 weeks to do. They sent a representative to my house and he started the treatments. After the 3rd treatment he said my apartment would be cleared. On the documentation of each visit, he said he only saw live bed bugs on the first treatment. So on the second and third week of treatment he claims there was no live bed bug activity. After the third treatment I went in to clean my apartment and all I had to do was lift back the couch cushion and I saw two bed bugs go running. I am furious that the trained professional came in and in the last 2 weeks did not see any live bed bug activity. How is it that he see's none for 2 weeks and then I go in and just lift back a cushion and see two go running. When I called the company right after they didn't seem too concerned they said wait a month and contact us again. After a month though the infestation would just be back to where it was. When I wrote a complaint I heard no response to my email. I believe the guy came in and took my money and then either did a just quick spray over or didn't even do a service, because there is no way he saw no live bed bug activity. I was in there for 10 minutes and saw them. I am completely disatisfied and angered. I have since had to throw away all my furniture and I also have not been able to live in my apartment for over a month. I believe I got scammed out of my money and time.
Desired Settlement: I would like a full refund of my money due to the disatisfied service that they provided.
In response to complaint# *******, On 10/21/13, Our ******** ** ******* contacted Ms. **** to address her concerns and work towards a resolution. Per the customer’s request, it was decided that we
Problems with Product/Service
Read Complaint Details
Complaint: We hired Batzner to exterminate bed bugs in our son's flat. It was not inexpensive -- about $1500. They told us that they did an outgoing inspection, but did not wait for myself or my son to witness and/or sign off on it. We paid them promptly. Thirty days later the bed bugs are back. Batzner is unwilling to even discuss the possibility that there is any responsibility on their end - instead asking for another $1500 to try again.
Desired Settlement: I would like them to come out and retreat the flat.
On February 12, 2013 we received the complaint from Mr. ******* ****** of ******, WI. We contacted ******* ****** who had filed the complaint on behalf of his adult son; **** ****** of *********, WI.
We explained to ******* what the bed bug service protocols were; inspection, heat treatment process to his son’s apartment and then the subsequent clearing of that unit by our bed bug scent detection canine. We offered ******* the retreatment of ****’s bedroom where **** is stating there are still bed bug issues. ******* agreed that was a fair and equitable solution. ******* suggested that we contact **** to schedule our return and treatment to ****’s bedroom.
******* was satisfied that we had responded and that we were going to retreat his son’s bedroom. We are in the process of scheduling and serving ****’s apartment this week.
Read Complaint Details
Complaint: On Saturday, August 4th, 2012 Batzner came out to our residence to perform service with set price. Batzner came out on August 6th, 2012 for final inspection and payment. The bill was lower than price quoted on the day of inspection. I questioned the technician (****) several times in regards to the lower bill. He assured me this was the correct total price. I paid the bill in good faith on August 6th, 2012 thinking I was paid in full. Have final payment receipt from ****. On Tuesday, September 11th, 2012 received phone call from *** who is employeed at Batzner. *** left message stating bill was incorrect and was asking for payment. This is approximately 6 weeks later!! Spoke to *** and she stated it was billing error. Never gave us a corrected bill. There is now a discrepancy of $760.32. Spoke to ***** who claimed he was one of the ****** of Batzner. ***** was very rude and never tried to compromise. ***** threatened to send us to collections and sent letter confirming collections the next day with bill enclosed. Letter states they have tried several times to contact us for payment which is totally false. If we do not pay in 10 days collections will be started. There was never an apology, just rude behavior. I admit that I was also upset on the phone. One last thing is the bill is still incorrect. They have in there that we received a set for the twin bed which is incorrect. We only bought a the twin cover for the mattress only!!
Desired Settlement: I think they should be held accountable for there error. I think the payment should be reduced from $760.32. I have perfect credit and have never been sent to collections in my life. This was very disappointing. They did not call 1 or 2 days later with the discrepancy. They contacted us 6 weeks later. They also need to fix there billing practices!!!
Good afternoon. In response to complaint *******, I have contacted Mr. *******. In our conversation we decided that there was indeed a communication gap in regards to how much money was still owed to Batzner Pest Management. We did arrive at a compromise and the issue has been resolved to the satisfaction of both parties. We will not be pursuing collection procedings. If you have any further questions please do not hesitate to call me.
***** **** - Director of Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.