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BBB Accredited Business sinceAdditional Locations
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Batzner Pest Control offers specialized commercial and residential pest control services. Batzner Pest Control is a full-service company focused on eliminating carpenter ants, small ants, mice, stinging insects, roaches, bed bugs, flies, centipedes, spiders, earwigs, Asian lady beetles, box elder bugs and all other insects.
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A BBB Accredited Business since
BBB has determined that Batzner Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jerry Batzner, President Ms. Mary Batzner, Vice President
Pest Control Services Exterminating and Pest Control Services (NAICS: 561710)
Service AreaWisconsin and Illinois
Alternate Business NamesBatzner Pest Control Inc.
This company was formally located at 16700 Victor Rd.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
114 S Main St Ste 276
Fond Du Lac, WI 54935 (920) 921-5260 Directions
16948 W Victor Rd
New Berlin, WI 53151 (262) 797-4160 (800) 878-2110 Directions
2080 W 9th Ave Ste 338
Oshkosh, WI 54904 (920) 231-3220 Directions
2221 S Webster Ave Ste 254
Green Bay, WI 54301 Directions
2310 S Green Bay Rd Ste C187
Racine, WI 53406 (262) 552-7370 Directions
THIS LOCATION IS NOT BBB ACCREDITED
3149 Dundee Rd
Northbrook, IL 60062 Directions
6666 Odana Rd Ste 101
Madison, WI 53719 (608) 231-2160 Directions
PO Box 270386
Milwaukee, WI 53227
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Additional Phone Numbers
- (920) 921-5260(Phone)
- (920) 231-3220(Phone)
- (608) 231-2160(Phone)
- (262) 552-7370(Phone)
- (800) 878-2110(Phone)
- (847) 607-0001(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The problem began with the first dealings that I had with the company. My wife and I were told that they would be here at certain time and that worked since she had a doctors appointment later that day. When the company did not arrive, we were then told that no that was the start of a two hour period in which they could arrive. I then requested that we cancel / move the appointment. The person at the office refused to change the appointment. My wife ended up missing her appointment and it cost us 25.00. When the person did arrive, my wife had questions on the contract that we had to sign before they would come out. He said quote "oh don't worry about that". He could only find one type of bug in our residence and stated a supervisor would come next time. One of the major questions we had was about using spray that was pet friendly. We were told at that time, the spray was pet friendly and we did not need to leave the home. Later when the person called from the company, we were told we needed to vacate and take our animals as well. This for me is not an easy task. My wife is handicapped and the animals are quite old. I cancelled the appointment and did not set another one - I had medical situations with her and another family member to deal with. I called the company to discuss my issues and was told "you signed a contract - and the person did not wish to discuss or resolve any of my complaints.
Desired Settlement: Ever since the beginning of our transactions with this company have been a series of saying one thing at one time and changing it the following time. I would like a refund for all the money paid into this company and a cancellation of the contract.
We contacted the customer to address his concerns and they have been satisfactorily resolved with the following actions:
1) On our first visit to the customer’s home, there was a miscommunication of the appointment time. Unfortunately we arrived at the end of the service arrival window but was able to complete the majority of the service before the customer needed to leave for a personal appointment. To provide the service level that we promised our customer we attempted to schedule a follow-up service for the customer. At that time the customer did not want that service.
2) As a company we pride ourselves on complete customer satisfaction. The customer was not completely satisfied with our service so we are providing a complete refund of the money he paid the company.
3) The customer had on ongoing "Healthy Homes" pest protection plan that provided continuous pest protection for his family and home, that agreement was cancelled at his request.
4) We also offered one additional visit at no-cost to the customer which he declined.
On May 10, 2016 the customer thanked us for refunding his money, cancelling his service agreement and the offer to provide an additional service. As an organization with over 70 years of customer satisfaction we pride ourselves on treating all our customers like family and are happy that we resolved his concerns.
Customer Reviews Summary