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Batzner Pest Control offers specialized commercial and residential pest control services. Batzner Pest Control is a full-service company focused on eliminating carpenter ants, small ants, mice, stinging insects, roaches, bed bugs, flies, centipedes, spiders, earwigs, Asian lady beetles, box elder bugs and all other insects.
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A BBB Accredited Business since
BBB has determined that Batzner Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Batzner Pest Control include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jerry Batzner, President Ms. Mary Batzner, Vice President
Pest Control Services Exterminating and Pest Control Services (NAICS: 561710)
Service AreaWisconsin and Illinois
Alternate Business NamesBatzner Pest Control Inc.
This company was formally located at 16700 Victor Rd.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
114 S Main St Ste 276
Fond Du Lac, WI 54935 (920) 921-5260 Directions
16948 W Victor Rd
New Berlin, WI 53151 (262) 797-4160 (800) 878-2110 Directions
2080 W 9th Ave Ste 338
Oshkosh, WI 54904 (920) 231-3220 Directions
2221 S Webster Ave Ste 254
Green Bay, WI 54301 Directions
2310 S Green Bay Rd Ste C187
Racine, WI 53406 (262) 552-7370 Directions
THIS LOCATION IS NOT BBB ACCREDITED
3149 Dundee Rd
Northbrook, IL 60062 Directions
6666 Odana Rd Ste 101
Madison, WI 53719 (608) 231-2160 Directions
PO Box 270386
Milwaukee, WI 53227
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (920) 921-5260(Phone)
- (920) 231-3220(Phone)
- (608) 231-2160(Phone)
- (262) 552-7370(Phone)
- (800) 878-2110(Phone)
- (847) 607-0001(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The problem began with the first dealings that I had with the company. My wife and I were told that they would be here at certain time and that worked since she had a doctors appointment later that day. When the company did not arrive, we were then told that no that was the start of a two hour period in which they could arrive. I then requested that we cancel / move the appointment. The person at the office refused to change the appointment. My wife ended up missing her appointment and it cost us 25.00. When the person did arrive, my wife had questions on the contract that we had to sign before they would come out. He said quote "oh don't worry about that". He could only find one type of bug in our residence and stated a supervisor would come next time. One of the major questions we had was about using spray that was pet friendly. We were told at that time, the spray was pet friendly and we did not need to leave the home. Later when the person called from the company, we were told we needed to vacate and take our animals as well. This for me is not an easy task. My wife is handicapped and the animals are quite old. I cancelled the appointment and did not set another one - I had medical situations with her and another family member to deal with. I called the company to discuss my issues and was told "you signed a contract - and the person did not wish to discuss or resolve any of my complaints.
Desired Settlement: Ever since the beginning of our transactions with this company have been a series of saying one thing at one time and changing it the following time. I would like a refund for all the money paid into this company and a cancellation of the contract.
We contacted the customer to address his concerns and they have been satisfactorily resolved with the following actions:
1) On our first visit to the customer’s home, there was a miscommunication of the appointment time. Unfortunately we arrived at the end of the service arrival window but was able to complete the majority of the service before the customer needed to leave for a personal appointment. To provide the service level that we promised our customer we attempted to schedule a follow-up service for the customer. At that time the customer did not want that service.
2) As a company we pride ourselves on complete customer satisfaction. The customer was not completely satisfied with our service so we are providing a complete refund of the money he paid the company.
3) The customer had on ongoing "Healthy Homes" pest protection plan that provided continuous pest protection for his family and home, that agreement was cancelled at his request.
4) We also offered one additional visit at no-cost to the customer which he declined.
On May 10, 2016 the customer thanked us for refunding his money, cancelling his service agreement and the offer to provide an additional service. As an organization with over 70 years of customer satisfaction we pride ourselves on treating all our customers like family and are happy that we resolved his concerns.
Problems with Product/Service
Read Complaint Details
Complaint: I have recently used Batzner Pest Management in order to deal with my bed bugs. I paid $600 for 3 treatments of chemicals that would take 3 weeks to do. They sent a representative to my house and he started the treatments. After the 3rd treatment he said my apartment would be cleared. On the documentation of each visit, he said he only saw live bed bugs on the first treatment. So on the second and third week of treatment he claims there was no live bed bug activity. After the third treatment I went in to clean my apartment and all I had to do was lift back the couch cushion and I saw two bed bugs go running. I am furious that the trained professional came in and in the last 2 weeks did not see any live bed bug activity. How is it that he see's none for 2 weeks and then I go in and just lift back a cushion and see two go running. When I called the company right after they didn't seem too concerned they said wait a month and contact us again. After a month though the infestation would just be back to where it was. When I wrote a complaint I heard no response to my email. I believe the guy came in and took my money and then either did a just quick spray over or didn't even do a service, because there is no way he saw no live bed bug activity. I was in there for 10 minutes and saw them. I am completely disatisfied and angered. I have since had to throw away all my furniture and I also have not been able to live in my apartment for over a month. I believe I got scammed out of my money and time.
Desired Settlement: I would like a full refund of my money due to the disatisfied service that they provided.
In response to complaint# *******, On 10/21/13, Our ******** ** ******* contacted Ms. **** to address her concerns and work towards a resolution. Per the customer’s request, it was decided that we
Customer Reviews Summary