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BBB Accredited Business since
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This company offers internet sales of party supplies for baby showers, wedding showers, birthday parties, graduations, puppy parties, and everyday parties.
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A BBB Accredited Business since
BBB has determined that Big Dot of Happiness, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Big Dot of Happiness, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott Yukel, CEO Mrs. Sherri Yukel, President
Party Supplies Wedding Supplies & Services Baby Accessories & Services Gift, Novelty, and Souvenir Stores (NAICS: 453220)
Products & Services
Big Dot of Happiness, LLC sells the following brand(s): Big Dot of Happiness, When Pooch Comes to Shove
Big Dot of Happiness, LLC offers the following product(s): Party supplies
Method(s) of PaymentMastercard
Refund and Exchange PolicyEvery item comes with a 100% satisfaction guarantee. If for any reason you are not completely satisfied with your purchase you may replace or return it within 30 days of receipt for a full refund.
Alternate Business Namesbigdotofhappiness.com www.babyshowerstuff.com Www.bigdotofhappiness.com
412 Technology Dr E
Menomonie, WI 54751 (800) 274-4282 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 675-7883(Phone)
- (715) 232-8998(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I order some small tin cans for my son birthday when they came in they were to small so I requested a refund and was told to mail them back and they would issue me a refund. First I mailed these in August and they are stating that did not receive them only after I said I was going to spread around how bad they conducted business is when they said they would refund my money. I have never order and returned on Amazon so I had no way of knowing they would refund back to the card I use which we have separated since then. So I have no product, no refund and I paid about $7 to express mail them back to the business. So I lost $30 and I don't have the product either that maybe I could have sold. The company said 100% satisfaction Guatanteed and that they would make it right but they have not. All they keep saying is I am sorry
Desired Settlement: I would like them to mail me a check for a refund
Business Response: We are sorry for any misunderstanding. When ***** contacted us to let us know that she had returned her product and not received her refund, even though we had not received the product back we offered to give her a full credit anyway. She never asked us to send a check or refund in any way different than the typical online refund of the credit card used for the purchase, therefore we refunded in that traditional method. The credit card that was refunded was apparently her ex-boyfriend’s card that she used to place the order. We ask that she contact her ex-boyfriend to receive her money, since it has been refunded in full. We definitely offer 100% Satisfaction Guarantee, and that is why we provided a full refund of her product without receiving it back since she was not completely satisfied with it.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: I recently ordered from this website and told that it would be the currency of my country (Canadian) so I proceeded ahead. Later on I noticed it was actually U.S. funds. I contacted company and they issued me a refund. The problem was that with the conversion rate-upon my refund I actually found that I was at a loss of $9.27. I contacted the company and they told me they couldn't do anything. The company has made an error and the cost of business means fix that error whether you are at a loss or not. I contacted them to let them know they surely have funds to fix error to which I am yet to receive a response.
Desired Settlement: Receive the credit of $9.27 which I should not be at a loss for.
When asked if the currency was in the country of origin, we
We again apologize for any misunderstanding. We did not assess
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