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BBB Accredited Business since
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This company states that they specialize in interior/exterior painting, staining, deck resurfacing, wood finishing, and rough carpentry.
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A BBB Accredited Business since
BBB has determined that Proud Precision Painters, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Proud Precision Painters, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Elena Perez, Office Coordinator Mr. Robert Traub Jr., Owner
Painting Contractors Wood Finishing Gutter Cleaning Deck Cleaning & Sealing Commercial Painting Contractor Painters - Commercial or Residential Paint Removing Painting and Wall Covering Contractors (NAICS: 238320)
Hours of Operation
|M||:||7:00 AM - 8:00 PM|
|T||:||7:00 AM - 8:00 PM|
|W||:||7:00 AM - 8:00 PM|
|Th||:||7:00 AM - 8:00 PM|
|F||:||7:00 AM - 8:00 PM|
Method(s) of PaymentCash, Check, Credit Card Processing with a 4% fee.
Refund and Exchange PolicyTwo year warranty, followed up by a annual home check up program.
2825 N Mayfair Rd Ste 2
Wauwatosa, WI 53222 (414) 795-6467 Directions
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BBB Complaint Process
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Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In early Sep. 2012 I signed a contract hiring PPP to do some small repairs & paint one exterior wall of my home. The "approximate start date" was "end Sept. 2012" and the "substantial completion date" stated on the contract was "beginning Oct. 2012". I paid a cash deposit of $120. I contacted PPP Friday 05OCT because the work had not been started & I had not heard anything from them. Every time I've called their answering service takes a message. Late the next week (Thurs. 11OCT), Mr. ***** called to say that if I would agree to wait for the slower, better painter that the work would "definitely start next week". That week,. too, passed. Monday 22OCT I sent a certified letter cancelling the contract for nonperformance & demanding the return of my cash deposit. I then received a proposed addendum to the contract, dated 29OCT, in which they agree to refund my deposit if I say nothing to anyone of their nonperformance. Since I found this company through Angie's List, which is based on honest reports from consumers, I question whether their rating is based on honest reports. My next correspondence from PPP was 16NOV, wherein they claimed they could now do the painting, but my deposit toward the home improvements has turned into an "administrative fee". Since they have fallen through on their promises so far, I have no faith that they would perform adequately if I allowed them to paint my house. Also, the weather has been below freezing, so outdoor painting is a bad idea. A reputable painter told me it would not adhere properly. I can email BBB scans of the contract, my letter cancelling the contract, their proposed gag order, and the latest email.
Desired Settlement: I want my money refunded, in full. Cash or bank check.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Business Response: 1. ****** *********** was sent a check for $120.00.
2. All contracts are considered canceled by Proud Precision Painters, LLC.
****** ****** ***
Proud Precision Painters
2825 N. Mayfair Rd. Suite #2Wauwatosa, WI 53222
Problems with Product/Service
Read Complaint Details
Complaint: I called Proud Precision Painters to set up a free estimate for work that we need to be done to the interior of our home. I requested an appointment for Saturday, March 3rd and was told the only time that was available was 7:30 am. While I considered this time to be quite early, I agreed to scheduled the appointment at this time and made special arrangements to be available for the cawontractor. On Saturday, March 3rd at 7:45am, I called the main office of Proud Precision Painters to find out if the contractor was running late. The receptionist confirmed that I had a scheduled appointment for 3/3 at 7:30am, did not know why the contractor was running late, told me to wait another 15 minutes, and if the contractor was not there by then, I should call back and at that time, she said she would try contacting him. After hanging up the phone, I felt like the receptionist had no sense of urgency and she treated me like I was inconveniencing her. When 8am came around, I called back to the main office as I was instructed, re-explained the situation, and was put on hold for several minutes while I could only assume the receptionist was calling the contractor. When she returned, she said she left a message with the contractor and there was nothing more she could do. After another disappointing phone call, I checked my email to fill the time until the contractor arrived. At 7:17am, I received an email from Robert Traub, Jr. (our contractor) stating that our request for an estimate had been denied. In this email, it states that if a customer would like to reschedule or cancel an appointment, it is requested that the company is contacted via telephone within 48 hours of the appointment. I found it very unprofessional and hypocritical that the contractor sent an email less than 15 minutes before the appointment when the company requests that customers contact them via telephone within 48 hours.
Desired Settlement: I do not wish to do business with this company in the future. All I ask is for an apology for the sub par service I was provided. I hope this company learns from this mistake and improves their customer service.