BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Norman Direct is an independently owned and offers direct repose product development, manufacturing, logistics, fulfillment and customer service. We manage every aspect of both short and long-form direct response campaign-from the media buy to telemarketing. Norman Direct delivers products through its network of quality producing suppliers and partnerships with inventors and product innovators, with products seen through direct response TV marketing, national retailers, mail order catalog and home shopping networks.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Norman Direct LLC include:
- 177 complaints filed against business
Factors that raised the rating for Norman Direct LLC include:
- Response to 177 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||39|
|Total Closed Complaints||177|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Eric Nelson, President Mr. Eric Nelson, President Mr. Christopher M Rebholz , CEO Ms. Emily Roamer, Manager - Call Center Ms. Jessica Pancheri, Account Manager
Online Retailer Mail Order & Catalog Shopping All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)
Products & Services
Norman Direct LLC sells the following brand(s): Easy View XT, Mr. Lid
Norman Direct LLC offers the following product(s): Easy View HD, Cableflex Personal Gym, Fix IT, Mr. Lid, Sift and Toss, Zero-Flex, Urban Group Exercise, Simoniz Liquid Diamond, Simoniz Fix IT, Easy View XT, Easy View XT, Mr. Lid, Mr. Lid
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Service AreaUnited States, Canada, as well as, international markets.
Alternate Business NamesEasy View HD EZ View HD Mr. Lid
BBB has received a pattern of complaints from consumers alleging they received merchandise that was not requested when they submitted their original order to the company. Company responds to most complaints by offering an adjustment, or explanation of their position. According to the company, orders submitted by phone are handled by an automated system that repeats the order to the consumer for approval before processing.