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This Business is not BBB accredited

Norman Direct LLC

Fax: (262) 780-7283 View Additional Phone Numbers 16595 W Stratton Dr, New Berlin, WI 53151 http://www.normandirect.com View Additional Web Addresses

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Description

Norman Direct is an independently owned and offers direct repose product development, manufacturing, logistics, fulfillment and customer service.  We manage every aspect of both short and long-form direct response campaign-from the media buy to telemarketing.  Norman Direct delivers  products through its network of quality producing suppliers and partnerships with inventors and product innovators, with products seen through direct response TV marketing, national retailers, mail order catalog and home shopping networks.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

173 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 73
Billing/Collection Issues 47
Delivery Issues 14
Guarantee/Warranty Issues 1
Problems with Product/Service 38
Total Closed Complaints 173

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Norman Direct LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

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BBB file opened: March 22, 2007 Business started: 10/01/2008 in WI Business started locally: 10/01/2008 Business incorporated: 05/29/2008 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Eric Nelson, President Mr. Christopher M Rebholz , CEO Ms. Emily Roamer, Manager - Call Center Ms. Jessica Pancheri, Account Manager
Contact Information
Principal: Mr. Eric Nelson, President
Principal: Mr. Christopher M Rebholz , CEO
Principal: Ms. Emily Roamer, Manager - Call Center
Business Category

Online Retailer Mail Order & Catalog Shopping All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Products & Services

Norman Direct LLC sells the following brand(s): Easy View XT, Mr. Lid

Norman Direct LLC offers the following product(s): Easy View HD, Cableflex Personal Gym, Fix IT, Mr. Lid, Sift and Toss, Zero-Flex, Urban Group Exercise, Simoniz Liquid Diamond, Simoniz Fix IT, Easy View XT, Easy View XT, Mr. Lid, Mr. Lid

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Service Area
United States, Canada, as well as,  international markets.
Alternate Business Names
Easy View HD EZ View HD Mr. Lid
Additional Information

BBB has received a pattern of complaints from consumers alleging they received merchandise that was not requested when they submitted their original order to the company. Company responds to most complaints by offering an adjustment, or explanation of their position. According to the company, orders submitted by phone are handled by an automated system that repeats the order to the consumer for approval before processing.

Industry Tips
Internet Shopping
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BBB Complaint Process

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Additional Web Addresses

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