BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company is a discount internet retailer offering office supplies, furniture, technology, ink, and cleaning supplies.
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A BBB Accredited Business since
BBB has determined that OfficeSupply.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for OfficeSupply.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jim L. Horton, President/Owner Ms. Heidi Dettman, Customer Service Manager Mr. Timothy J. Horton, Owner/CEO
Office Supplies Printers Discount Stores Internet Shopping Office Furniture & Equipment Office Furniture & Equipment - Wholesale & Manufacturing Office Equipment Merchant Wholesalers (NAICS: 423420)
Method(s) of PaymentWe are pleased to accept Visa, MasterCard, Discover, American Express,
Paypal, Amazon and Google. We also accept money orders, cashiers checks, and business
checks as well. Please note that checks may delay the processing of your
order. We do not accept personal checks.
Refund and Exchange PolicyOfficeSupply.com is committed to customer satisfaction. If your items
are damaged, defective or incomplete, a request for a return or refund
must be made within 3 business days of the original date of receipt. In
the event of a mistake, we will do our best to ensure returns are
handled quickly and fairly.
Most items are returnable (see return restrictions and reasons below)
for any reason. Our Returns Department must be notified of all returns.
Items must be returned with 30 days of original date of receipt. No
returns will be accepted without notification (Return without prior
authorization below). You may notify the returns department by email at email@example.com or calling (866) 302-5397 and selecting option #5.