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BBB Business Review

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BBB Accredited Business since

OfficeSupply.com

Phone: (920) 623-9528 Fax: (920) 623-9169 View Additional Phone Numbers 302 Industrial Dr, Columbus, WI 53925 View Additional Email Addresses http://www.officesupply.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is a discount internet retailer offering office supplies, furniture, technology, ink, and cleaning supplies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that OfficeSupply.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for OfficeSupply.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

13 Customer Reviews on OfficeSupply.com
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 13

Additional Information

BBB file opened: May 10, 2006 Business started: 08/04/2003 in WI Business started locally: 08/04/2003 Business incorporated 08/19/2003 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim L. Horton, President/Owner Ms. Heidi Dettman, Customer Service Manager Mr. Timothy J. Horton, Owner/CEO
Contact Information
Principal: Mr. Jim L. Horton, President/Owner
Business Category

Office Supplies Printers Discount Stores Internet Shopping Office Furniture & Equipment Office Furniture & Equipment - Wholesale & Manufacturing Mail-Order Houses (NAICS: 454113)

Method(s) of Payment
We are pleased to accept Visa, MasterCard, Discover, American Express,
 Paypal, Amazon and Google. We also accept money orders, cashiers checks, and business
checks as well. Please note that checks may delay the processing of your
order. We do not accept personal checks.
Refund and Exchange Policy
OfficeSupply.com is committed to customer satisfaction. If your items
are damaged, defective or incomplete, a request for a return or refund
must be made within 3 business days of the original date of receipt. In
the event of a mistake, we will do our best to ensure returns are
handled quickly and fairly.
Most items are returnable (see return restrictions and reasons below)
for any reason. Our Returns Department must be notified of all returns.
Items must be returned with 30 days of original date of receipt. No
returns will be accepted without notification (Return without prior
authorization below). You may notify the returns department by email at returns@officesupply.com or calling (866) 302-5397 and selecting option #5.

Customer Review Rating plus BBB Rating Summary

OfficeSupply.com has received 4.58 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.