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BBB Business Review

BBB Accredited Business since

OfficeSupply.com

Phone: (920) 623-9528 Fax: (920) 623-9169 View Additional Phone Numbers 302 Industrial Dr, Columbus, WI 53925 View Additional Email Addresses http://www.officesupply.com

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Description

This company is a discount internet retailer offering office supplies, furniture, technology, ink, and cleaning supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that OfficeSupply.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for OfficeSupply.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

9 Customer Reviews on OfficeSupply.com
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 9

Additional Information

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BBB file opened: May 10, 2006 Business started: 08/04/2003 in WI Business started locally: 08/04/2003 Business incorporated: 08/19/2003 in WI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim L. Horton, President/Owner Ms. Heidi Dettman, Customer Service Manager Mr. Timothy J. Horton, Owner/CEO
Contact Information
Principal: Mr. Jim L. Horton, President/Owner
Business Category

Office Supplies Printers Discount Stores Internet Shopping Office Furniture & Equipment Office Furniture & Equipment - Wholesale & Manufacturing Office Equipment Merchant Wholesalers (NAICS: 423420)

Method(s) of Payment
We are pleased to accept Visa, MasterCard, Discover, American Express,
 Paypal, Amazon and Google. We also accept money orders, cashiers checks, and business
checks as well. Please note that checks may delay the processing of your
order. We do not accept personal checks.
Refund and Exchange Policy
OfficeSupply.com is committed to customer satisfaction. If your items
are damaged, defective or incomplete, a request for a return or refund
must be made within 3 business days of the original date of receipt. In
the event of a mistake, we will do our best to ensure returns are
handled quickly and fairly.
Most items are returnable (see return restrictions and reasons below)
for any reason. Our Returns Department must be notified of all returns.
Items must be returned with 30 days of original date of receipt. No
returns will be accepted without notification (Return without prior
authorization below). You may notify the returns department by email at returns@officesupply.com or calling (866) 302-5397 and selecting option #5.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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