Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Journal Media Group

Additional Locations

Phone: (414) 224-2000 Fax: (414) 224-0777 PO Box 661, Milwaukee, WI 53201 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers newspaper publishing & distribution.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Journal Media Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Journal Media Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 66 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

66 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 10
Delivery Issues 22
Guarantee/Warranty Issues 0
Problems with Product/Service 25
Total Closed Complaints 66

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Journal Media Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 01, 1952 Business started: 01/01/1882 in WI Business started locally: 01/01/1882 Business incorporated 01/22/1973 in WI
Type of Entity


Business Management
Mr. Steve Jagler, Business Editor Mr. Tim Stautberg, President and CEO - Journal Media Group Ms. Betsy Brenner, Vice President, Regional Publisher - Journal Media Group/Publisher - Milwaukee Journal Sentinel Mr. Jason Graham, Senior Vice President and Chief Financial Officer - Journal Media Group Mr. Marty Ozolins, Vice President and Corporate Controller - Journal Media Group Mr. George Stanley, Editor in Chief Ms. Anne Westfahl, Executive Assistant
Contact Information
Principal: Mr. Steve Jagler, Business Editor
Principal: Mr. Tim Stautberg, President and CEO - Journal Media Group
Customer Contact: Ms. Kelly Wood, Vice President - Circulation, Audience and Customer Care
Business Category

Newspapers Online Publications Newspaper Publishers (NAICS: 511110)

Alternate Business Names
Journal Community Publishing Group Lake Country Publications Metro Parent Milwaukee Journal Sentinel
Additional Information

There is a proposed settlement in a class action lawsuit regarding Run of Press Advertising in the Milwaukee Journal Sentinel (MJS). The Settlement will provide credits to the Settlement class, payment of attorney's fees and expenses, as well as an incentive award to fully resolve the lawsuit. The Settlement resolved a lawsuit alleging that Journal Sentinel, Inc overstated the net paid circulation number of the MJS.

Customer Review Rating plus BBB Rating Summary

Journal Media Group has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.