BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Journal Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Journal Communications include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 82 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||32|
|Total Closed Complaints||82|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Marty Kaiser, Editor in Chief Ms. Kelly Wood, Director Ms. Elizabeth Brenner, President Mr. Hugh McGarry, Senior Vice President Sales & Marketing Mr. Steve Smith, Chairman & CEO Mr. George Stanley Ms. Anne Westfahl, Executive Assistant
Newspapers Newspaper Publishers (NAICS: 511110)
Alternate Business NamesCNI Community Newspapers, Inc. Journal Company Journal Interactive Journal/Sentinel, Inc. JS Direct Metro Parent Milwaukee Journal Sentinel Newspapers, Inc.
There is a proposed settlement in a class action lawsuit regarding Run of Press Advertising in the Milwaukee Journal Sentinel (MJS). The Settlement will provide credits to the Settlement class, payment of attorney's fees and expenses, as well as an incentive award to fully resolve the lawsuit. The Settlement resolved a lawsuit alleging that Journal Sentinel, Inc overstated the net paid circulation number of the MJS.